Kirby Insurance Agencies Ltd

Location :

Unit 211, Mission Hills Mall, 32530 Lougheed Highway, Mission, BC V2V 1A5
Added by Jopie, at 14 November 2015

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• Thor Thor

  11 August 2017

  Great people. Very helpful . Everything I have ever needed for insurance including farm policy.

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• T Fables

  04 July 2017

  Wonderful experience reinsuring my vehicle. A delightful and charming young lady Olivia working there made the transaction seamless ,quick and pleasant . In and out with no hassle , probably the most painless insurance transaction I've ever had . lovely

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• Cyprys Wales

  06 May 2017

  Amazing! One of the girls Olivia is amazing, she's always super helpful and always there, won't go anywhere else

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• John Cook

  06 May 2017

  THEY ARE THE BEST. I have been using Kirby for 15 years and have had no problems what so ever. Every year they have made sure my house ins. is the most reasonable. They have always made sure the ICBC stuff was explained and we got the best deal on our two cars. Sorry to be having to move out of town

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• Greg Maarhuis

  16 March 2017

  I attended this agency on the weekend with my insurance papers and was advised that in order to make the changes I wanted to make to my insurance I would need to bring in my plates as well.
  
  I work till six on weekdays so I rushed to get to the agency before they closed at 7, this time with my papers and the plates in hand.
  
  There were 2 employees working, one remained in an office at the back and did not come out while the other employee finished with the clients she was assisting.
  
  When I was finally invited to sit down, I was given the distinct impression that the agent had absolutely zero desire to assist me, and in fact it seemed she was looking hard for reasons NOT to assist me.
  
  I was told I needed a void cheque and when I assured her that my banking information wasnt changing the agent began going on about some new program and that she "may or may not" be able to process my insurance so I took my papers and plates and left.
  
  Strangely enough I drove two blocks up the road to another agency (Sussex at Superstore) and had zero difficulty having my insurance changes made, still without having a void cheque on my person. The agent at Sussex simply looked it up which is something the Kirby agent wouldn't even attempt to do,
  
  Hey - I also work in the service industry and get that when your nearing the end of the day you're ready to go home- but as a client, being treated like an inconvenience is insulting and embarrassing.
  
  I have a total of 3 vehicles in my household and can guarantee that we will not be returning to Kirby Insurance based on the treatment I received this evening.

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• Sylvia Rummel

  11 December 2016

  Wouldn't go anywhere else than kirbys, they are the only knowledgeable insurance agency in mission since ICBC changed their system. Went here after Sussex totally messed up my insurance put no main operator making me pay extra $600 s year!!!! Kirby ladies were so nice and helpful, Thank you! - Sylvia R.

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• Olivia A

  21 October 2016

  I kept returning to this particular insurance business because it's conveniently located, but I'm usually on the verge of tears by the time I leave.
  
  One time I was about to be charged $50 extra a month because the lady didn't double check my insurance discount with ICBC. That's $600 a year. I went to another insurance agency and they sorted it out.
  
  I recently went there again to have some basic information on my plan changed and fully remembered how rude the agents are there. When you walk in, you just stand there until some asks, "Can I help you?" from across a crowded room. I don't go there to just hang out, of course you can help me.
  And heaven forbid you try to approach a service desk before someone has acknowledged you!
  
  Usually I wouldn't pay attention to an unfriendly service associate , but almost losing so much money has left a very bitter taste.

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• Jay Bolen

  21 November 2015

  Much more helpful insurance place than autoplan. I only have to come here 3 or 4 times a year, but every time is relatively painless aside from ICBC gouging my coffers on a monthly basis

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