Kelowna First Aid

Location :

1634 Harvey Ave, Kelowna, BC V1Y 6G2
Added by Jopie, at 11 October 2021

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• Clint Hallgrimson

  16 February 2023

  Unfortunately I neglected to read the reviews for this organization prior to booking. The booking process was poor due to the fact that the company could not process our credit card online or on the phone, multiple cards later & all in good standing, the agent agreed to allow us to attend & pay cash onsite. We booked CPR- C/ AED recertification as we are health care providers. For the beginning of the course I was concerned we were attending the wrong course - as there were clearly people in the course that had not completed standard first aid before. I approached the instructor at break to confirm this was a recertification to which he reassured us. As the course continued we were paired up in groups of 4 to practice CPR. After speaking to the participants we worked with, they confirmed that had not taken this course before. I looked at the schedule online and noted that the CPR C/AED re certification, initial standard first aid course, and many others were all scheduled for the same date, time and room number. The instructor explained that since COVID the company runs "hybrid courses". SFA was taught with a brief overview of CPR for an adult & infant. At lunch the instructor noted that people re certifying could write the test. We were instructed to write to question 15. I overheard someone else state that they required BLS and were instructed to write to question 35. I asked if we could do the same, to which the instructor agreed. We received BLS recertification cards after writing. This leaves me with several concerns. 1. There are very different expectations/ skill sets required between civilians and health care providers. 2. There was no attention to detail regarding coaching participants in proper form with CPR & C-spine precautions. I personally took the time as a nurse to show the individuals in our group how to properly do this after witnessing incorrect form. Due to my lack of re research we attended this course and neither of our boards - Doctor & nurse accepted this institution as credited. I have noted that the response from this company in the comments is that they "meet or exceed expectations in this field". As an experienced health care provider I am not confident that the material learned in this course would be adequate to navigate an emergency. The only positive is that our instructor was kind and accommodating. I look forward to your response.

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• Tom Petty

  14 November 2022

  WHAT A JOKE!!!!
  After having my class canceled on me once and once the instructor never showed up, I was finally able to take Standard First Aid recert. I had to take 3 days off work for the class and I finally got my certificate. I needed the course to work as a Lifeguard and when I went to apply for a new job I was told that the St Mark James certificate that I was issued is not recognized by the Lifesaving Society or the City. I was also told by the person on the phone that it would be. There in no mention anywhere on thier website that they are a provider for St Mark James. The whole process with Kelowna First Aid has been really shady and their staff did not care at all about my situation and were quite rude. Should have gone elsewhere after the first time they canceled the class on me. Take your money elsewhere and go with a Red Cross or Lifesaving Society approved provider and save yourself the headache of not knowing if your class will run, instructor will show up or your award being recognized.
  LET EVERYONE THAT VISITS YOUR WEBISTE KNOW THAT YOU ARE NOT APPROVED BY THE LIFEAVING SOCIETY BEFORE OTHERS LOOSE THEIR HARD EARNED $$$ AND TIME WITH YOUR COMPANY!!!!

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• Charlotte H

  28 September 2022

  Registered for a course. Was called by the office to say I was registered on a holiday and my course needed to be rescheduled. I had a receipt for the correct date so it made no sense. A second agent said the same thing and tried to refuse my refund.

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• Theresa Theresa

  27 April 2022

  Books were outdated, never got any resources to take home and keep (like a first aid handbook), instructor was hard to understand with her accent, instructor missed teaching a few things about emergency first aid, class room was terrible. Had to lay on dirty carpet, tv for videos and reading was so small, most cpr dummies had no head and were ripped and broken. Could barely read the test and answer paper. It was like the copies ran out of ink! Instructor also seemed very young and not experienced. The hands on learning was a joke! Never even touched a triangle bandage or learn to put a sling on someone or immobilize a leg. Also never got shown proper c spine techniques and how to properly do it. Is that not important for emergency first aid? I would not recommend this place as a good learning facility.

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• 0728

  18 October 2021

  The instructor sarah is fantastic! She does a great job explaining all areas of the first aid /CPR with aed course, she's very precise and to the point with the material which is perfect. Awesome course!

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