Totally unacceptable service to customers. Waited 3 months for a filling replacement; appointment canceled on morning of the scheduled work. New support staff, temporary dentists, ownership changes do not give confidence in the work to be done.
The hygienists are all amazing. I have yet to have an unpleasant experience, and that's saying something because it's a freakin dentist's office!
My three year old had her first appointment today, and the staff was perfect! She even walked out saying she loved the dentist.
Terrible experience! I’m not a person to easily share negative reviews, but this one is necessary. The dentist took a wrong decision to put a short crown on my tooth which kept coming out (happened twice) so when I asked them to fix it permanently, they kept coming up with ways to charge me. First by saying crown costs have increased, secondly by saying the lengthening procedure would cost $500. Their office manager gave her word I won’t have to pay for something that isn’t my fault and booked my appointments. Then the receptionist kept calling me closer to the day of my appointment to find ways to reschedule appointments and persuade to pay. Very bad service overall.
If you want to waste your Money & time book appointment with Dr. JOHN LAU, you've got no dental service done to your teeth but you still need to pay for your Visit. Poor dental Knowledge, Poor Customer Service.
In late April 2021 my dear 93 year old father required an emergency dental appointment with Dr. George at Kanata Lakes Dental Centre. My father and l were treated extremely well by Dr. George and his assistant who were both warm, compassionate and professional. Dr. George ensured my father was well tended to and took great care resolving his dental issue that day. Of course we have to give a great big thanks to the front office staff who made our visit unforgettable with their great sense of humour and kindness. Who would have thought going to the dentist good be such a great experience!