Purchased a birthday arrangement for my girlfriend and she was so happy with them!
My mother, who lives in BC, sent me flowers through In Full Bloom. They arrived on time and were stunning! It was the most beautiful arrangement I have ever received. 10/10 for service and quality!
I rarely take the time to praise businesses but when I do it's because they have blown me away in their quality of work and exceptional customer care. I ordered flowers a few days before my Mother's 90th birthday and had a great discussion with the owner as we decided what was best and the type of vase etc. My sister realizing that I do not know anything about my mother's preferences tells me what colours we need to request. This is really when King West Flowers went from great to exceptional!
I called and was easily able to have the flowers selected in the colours that my mom would prefer. The flowers that arrived were the most vibrant and fresh my mother and sister had ever seen. Truly work from an artists that loves their craft. Here's the icing, my mother found one flower that after a couple of days was not holding up like the others. My mother called feeling she owed it to the owner to know and expected nothing. Later that day a beautiful replacement arrived at her door.
YOU MADE HER DAY AND MINE!! A big thank you to all the team at King West Flowers
I received a bouquet of flowers from my husband for my birthday. It truly is the most beautiful bouquet I have ever received and the personal touches were very heartwarming. Thank you Vic for your creation! 💜💐
I was sent a sympathy arrangement that was ordered from out of province. With no heads up of the delivery the driver left the arrangement with someone across the street whom I've never talked to. Then I was told to go collect my arrangement from a house that may or may not be contaminated with covid. What kind of business believes this policy is acceptable?
It gets better. When I phone to ask for assurance the arrangement wouldn't be reused I was met with rudeness.
Any business can get good reviews when things go flawlessly. The character of the business is revealed when things don't according to plan and the employees choose to express anger at the customer for expecting competence.