Igloo Software

Location :

55 King St West, Kitchener, Ontario N2G 4W1
Added by Jopie, at 01 January 2020

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• Emily Stiever

  01 January 1970

  While to actual tool is useful for our organization's use, I find I am consistently having to follow up on support requests to get them resolved. These are simple requests like adding more licenses or turning on additional features (things their FAQ specifically directs you to contact Support about). It takes multiple (think 3-4 emails) and numerous weeks to get things resolved. At this point unless the response times improve we won't be renewing our contract, which is frustrating because the actual tool is great for our staff.

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• Rick Birmingham

  01 January 1970

  We have been customers for a year. We are a large social service organization. The training was good and the product has worked for us as a beginning intranet site. We had some technical issues with our configuration in an area where we'd been assured they had done a lot of work and it turned out they hadn't (implementation with Google) but it now works. Our experiences with the contract were not good. We were oversold admin licenses and had the clock start on our licenses 6 months before our implementation. Watch out for a push to sign the contract based on their estimates of what you need as opposed to waiting to see how many licenses you need based on the configuration you end up with. We thought we had a verbal understanding about the contract and it having some flexibility based on what we found our final needs to be when we finished the configuration. They have been inflexible on that in a way that made me feel like it might be standard operating procedure. That said, I should repeat that the tool is working for us pretty much as described.

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• Dan Latendre

  01 January 1970

  I am the founder and CEO - love this company and it's people.

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• Paul Carter

  01 January 1970

  Great Software, great people and a company that really supports its cutomers

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