I've been coming to this clinic on and off for a few years due to work related back issues and sports injuries. I can say with total confidance that Matthew a his team have kept me in great working and playing condition.
I got IMS from Karen on my lower back and I have never felt better. Thanks!
I just recently started coming to HealthX. They open early and close late which makes it really convenient for those who have long work hours and need the flexibility. They also keep your card on file which is really handy so your invoice/receipt is printed and ready to go so there is no waiting around if there is a line up. The staff is extremely friendly, even the girls at the front desk at the gym when you check in. I have been going to Cory and he has been great listening to my concerns and being tentative to my problems. We have tried exercises and treatments where I have been completely uncomfortable (IMS), even if they work they are not pushy to keep trying. They listen and try something else out. I don't ever feel rushed or like I am just another patient. I have been to other clinics who make you feel like they just don't care about your physical condition or getting better because they are going to get paid or bill it out to an insurance company. I feel like this clinic actually cares about your well being and road to recovery. Trust me, if I didn't have to go to Physio I would't but I also wouldn't go anywhere else.
I chose this physio clinic because of these three reasons: it was within walking distance to my house, it had very flexible hours, and it had a rating of 5/5 here on Google. Unfortunately, I do not believe it deserves a perfect rating.
While the hours were incredibly convenient and the staff I saw were friendly, I was not satisfied with the service I received here and I wouldn't recommend this clinic to others.
I had eight appointments here total for an back/neck injury. I feel as though the treatment I received did not address my concerns and was not individualized to my needs. Even at 5am, when the clinic was practically empty, I still felt like just a number rather than a person who needed physiotherapy.
Each appointment, the physiotherapist seemed rushed to get me finished and out the door. I'm pretty disappointed that my appointments consisted only of 15 minutes of hands-on attention; the rest of the appointment being attached to an electrical muscle stimulation machine. Overall, the therapist seemed inattentive to my concerns and even made my pain worse in one instance, by pushing so hard on my back that my ribcage became misaligned and had to be pushed back into place during the next appointment. This issue with my ribs happened twice and I decided I wouldn't be back again.
While the people were friendly and the hours are convenient, the cons outweigh the pros and I cannot recommend this place at all. I am now going to a different clinic where I receive full attention for the entirety of my appointment, given individualized treatment, and am not hooked up to a machine for half my appointment.
The team at HealthX were all very professional and caring. The support, exercises and IMS treatments gave me the opportunity to achieve a full recovery. Since, I am free of lower back pain. Thanks Cory and everyone!
Since my husband and I have been going to healthx regularly due to a motor vehicle accident we have both been very impressed with the service and positive results. The therapists we have dealt with regularly, Matthew Wright-Smith and Corey Graham as well as Karen Cooke have all been very professional and really strive for good results and recovery to gain back your life. My husband and I both receive regular IMS treatment for soft tissue damage and shoulder injuries and the results have been unparalleled to any other physiotherapy my husband or I have been to in the past. Healthx is a place you can feel comfortable and cared for both myself and husband highly recommend giving them a try and let the results and staff speak for themselves.
After more than a year suffering with back and hip pain, I visited HealthX. Bryan communicated very well concerning what he felt was causing the problem, and what he could do to help me. After three visits I am truly a fan. Bryan's muscle massage combined with the IMS treatments and the exercises he prescribed have made me pain free for the first time in a very long time. I will recommend this clinic to anyone.
Awesome staff. Super knowledgeable therapists. They do IMS (dry needling) here which is absolutely amazing for releasing muscles in the body! Definitely come here!!!!
Matthew is the best Physiotherapist to my knowledge. The way he works his hands is like a magic healing potion. He has helped my recovery so much, although this isn't the end of my recovery I know I am in good hands and have trust in him to help my body heal to its maximum potential. I would recommend this Clinic to absolutely everyone I know!
After suffering with a stiff and painful neck for over a year, I finally gave in and looked for help. After a recommendation from my wife (Odette) who also had an excellent result from her knee problems the year before, I visited the Healthx Physical Therapy location in Langley. After four sessions I could once again turn my head freely without pain. I found Matthew an excellent communicator when working through my treatments over the visits. I found the staff and atmosphere to be positive and client focused and would recommend this service to anyone with problems they can't find relief for.