Great experience with Lou at Eastway Toyota! This is our second vehicle from the dealership, and Lou was candid about the pros and cons of minivans vs SUVs vs a second vehicle for our growing family. We settled eventually on a Toyota Sienna LE - great vehicle value for the money. James gave us what we felt was good value for our trade in, Christina in finance gave us a great deal on additional coverage, and the vehicle has so far been great to drive and use. Thanks again to Lou and everybody at Eastway.
Our vehicle was stolen a while back, but was recovered with a small amount of body damage. The insurance company agreed to pay for a safety inspection and repair the damage, so we decided to go to the dealership. We also needed a safety inspection in order to get Ontario plates. We were charged again for a safety inspection, and an emissions test. The dealer then informed us that the vehicle would need $3800 in repairs in order to pass inspection. Since the vehicle is a 2003, the repairs were more than the vehicle was worth. Three weeks later, and after consulting with the insurance company, we decided to take the vehicle to one of their preferred service centres. When we picked up the vehicle it was soaked on the inside due to someone having left the window open. When the vehicle was assessed at the preferred auto centre they told us that the vehicle needed windshield wipers to pass inspection. They felt so bad for us that they did it for free.
This dealership has gone above and beyond in making sure I walk away happy each and every time I walk in the door. The GM of the dealership and I speak each and every time I walk in and my feedback good or bad is always appreciated. If I have made any comments about an issue it is dealt with ASAP. They are doing their absolute best to improve the customer experience and each comment made results in action towards this goal. I have high but reasonable expectations and Eastway is willing to do whatever they can to be my dealership of choice. My wife bought a new car from another manufacturer a few months earlier I can compare each dealership on the new car experience. Eastway has won the after purchase service and customer experience. I was really surprised at how the other dealer let us down based on their pre-purchase customer service. Once again Eastway is improving the experience everyday. I can’t say enough good things about Eastway.
This place does not even deserve one star. I have had nothing but problems with them since bringing my car there after it was hit by an 18 wheeler. I've had to bring my car here 3 times to have it repaired properly since each time I got it back, there were still problems. The last time I brought it there, they told me that I caused the damages to my car even though I just purchased my car and the next day it was hit outside of my house by the 18 wheeler while it was parked. They also called my insurance company and told them that I caused the damages and now I am forced to pay for my rental and they also won't fix what needs to be done. They tied my skid plate to my car with zip ties and it fell off while I was on the expressway and now it is damaged and they won't replace it for me or fix it or admit that they installed it like that. They left garbage in my car every time I brought it there and the first time I brought it there, they left a piece of my car in the backseat and gave me back my car with the gas light on even though I brought it to them with almost a full tank of gas. On top of this, I contacted the BBB and Eastway Toyota's response was that I was never a customer there.
There was an issue with my car, but the team at Toyota took care of me and provided me a car to use while my car was at their service department. They did perfect job to make me satisfied. Many thanks to Louie and Heather! and a special thanks to James who really did a great job.
Warning to all that's looking on purchasing a vehicle!!!!
My family purchased a brand new 2016 Tayota last summer and all we had is problems from the drive front seat making noises to the back trunk plastic panels changing colour from the sun. It took them 6 times to finally replace the whole front seat wasted my time and was out of a vehicle for a few days. Now i went in almost 3 weeks ago to get the rear trunk panels fixed and was told that they'll get back to me with an answer after they have contacted Toyota. Till this day I have no received a call back from Melanie Teskey Service Manager. I've call numerous times left a voice and left a message with the secretary to get back to me but still no answer!!! My recommendation is if you don't want to be TREATED like GARBAGE and pay a lot of money for a vehicle, DON'T waste your time with stupid idiots at this Toyota Windsor dealership. They are truly screwing up Toyota's reputation!!!! I will be filling a complaint with OMVIC about this.
Good friendly service. Lounge is nice while you are waiting for for your car. Sales people were very accommodating when I was picking a car.
Well groomed and balanced atmosphere. Well trained staff and more than helpful to go out of their way to solve your problems and explain everything clearly
Friendly service all around. Your staff worked well to meet my needs in scheduling service for my vehicle. Valet service was great.
Top quality service. New tire cheaper than Costco and available next day rather than in 8 biz days. Plus a free car wash. I'm thoroughly impressed.
The last poster is correct.after relocating to the great Windsor area we have had nothing unprofessional service from this dealership for our service on our Toyota vehiclethey continually try to up sell for things that do not need replacing, they dont even check if it requires they just insist it needs to be done. Getting an oil change is like going to the dentist, it should be a very short and quick appointment but it rarely is They constantly give us issue with our free oil changes which we paid for with a premium package when buying our vehicle..the last oil change they outright made us pay and claimed our plan was expired when it was not..when dealing with the service manager she never apologized for this continual issue. We lived in the area 15 years ago and this was not what Eastway Toyota was like but it is now owned by someone else. We will not be using this dealership ever again and will drive a distance for Toyota service. Shame on Toyota Canada.
Nice and friendly service provided , lets you take the test drive.
Great experience buying our new car! Mehdi treated us with respect and was never pushy which is often the experience at these dealerships. Felt at ease with our deal and made the whole family feel comfortable.
We have purchased brand new Toyota vehicles every year for over 12 years. Having relocated to the Windsor area in the past year, it has been nothing short of a nightmare dealing with Eastway Toyota. They are unprofessional and lack any integrity. We have since traded in both our newer Toyota's, and have switched Brands. We no longer trust the Toyota Brand, and this is a direct result of unacceptable behavior on behalf of Eastway Toyota. I would have given ZERO stars as a review, but the site will not allow it. They should be ashamed of their so called "service". I HIGHLY recommend you use another Dealership. We will NEVER be back.
I am a newly graduate from the university and was going to purchase my first ever brand new car. I met Ram Sridhar at Eastway Toyota. He is the BEST and most trusted salesperson I have met. I was very nervous about pulling the trigger on the deal. He took the time to show me all the options, read all the fine print with me and found the best deal possible. I visited some of the Toyota dealerships in the GTA and the deal Ram gave me, other dealerships said was impossible. Ram is your go to guy if you are thinking to buy any vehicle.