Name: EQ3 South Granville - Modern Furniture Vancouver
Address: 2536 Granville St, Vancouver, BC V6H 3G4, Canada, CA
Telephone: +1 604-681-5155

EQ3 South Granville - Modern Furniture Vancouver is a furniture store, located at 2536 Granville St, Vancouver, BC V6H 3G4, Canada. They can be contacted via phone at +1 604-681-5155, visit their website www.eq3.com for more detailed information.

Location :

2536 Granville St, Vancouver, BC V6H 3G4

Contacts :

Added by Jopie, at 11 November 2016

Monday 10:00 AM – 6:00 PM
Tuesday 10:00 AM – 6:00 PM
Wednesday 10:00 AM – 6:00 PM
Thursday 10:00 AM – 6:00 PM
Friday 10:00 AM – 6:00 PM
Saturday 10:00 AM – 6:00 PM
Sunday 11:00 AM – 5:00 PM

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Kaitlin Tien

12 July 2021

Moving into a new home is an exciting and stressful time (ours was a new build) but the team at EQ3 was communicative, helpful and genuinely kind that it made our experience super positive.

I wanted to thank Punchy especially for helping us sort out delivery as there was a long order lead time, and she helped arrange and sort out the delivery so that it ended up lining up perfectly with our move. She was always available to answer questions about the pieces we picked, and thoughtfully gave us insight into the different types of materials we could choose from.
Tia Liu

12 July 2021

Beautiful selection of Canadian and international furniture and decor. Amazing customer service. Punchy and team were very helpful! I had a great experience furnishing my place.
H T

08 July 2021

Very happy with my experience with Ben when I came to buy my sofa in March. Ben was extremely friendly, polite, knowledgeable and thorough in making sure I chose the proper size, fabric and type of sofa for my liking.
He was extremely patient and helpful to me in order to decide on my purchase.
It did take time to have the sofa made but it was worth the wait!
Nicky Chan

29 June 2021

Thank you Punchy for her exceptional customer service. She is knowledgeable, professional and extremely patient with her customers. We feel that she has taken such great care of us during our shopping experience. We highly recommend EQ3 team in South Granville and thank you so much for making this shopping experience so pleasant, Punchy. - Fiona & Nicky
Janine Cajes

29 June 2021

Angelina was great to work with! She is very patient and presented many different options. She is also very knowledgeable in the different finishes and fabrics the furniture in-store comes in- making decision-making much more manageable. Great experience overall.
Marion D

27 October 2017

Customer Service here is beyond reproach. We bought a leather couch and had some issues with it. Both Anne at National Customer Service and the Vancouver Store Manager, Kevin went above and beyond to ensure we were satisfied. In spite of the issue we had, I will continue to shop here and recommend them highly.
Heather Jon

17 October 2017

Poor quality. They don't stand by their product. Disappointing.

We purchased two Ian Lounge chairs a year and a half ago and with casual use they now look old. These chairs were almost $1,000.
The foam is indented and material sagging.
When we approached customer service they told us it was a one year warranty, we are out of luck and to "fluff" the cushions. I explained the cushions are fixed and cannot be fluffed. The chairs have been discontinued.

And full stop. That's it. Sorry, one year warranty. Fluff the cushons.

Disappointing. We are now left with two expensive chairs that look old after just over a year.

I would head down to Urban Barn down the street. Better quality and they stand by their product. My IKEA chairs are holding up better after 6 years.
Kelly Yee

27 September 2017

I bought a light that was defective, after calling the store I was referred to customer care because I no longer have the box as I discovered if after the fact.

When I got the exchange done, they marked my new receipt with FINAL SALE. Even though this item was full price and I did nothing wrong but buy a defective product from EQ3. Why is my product a final sale when I got an exchange? What if this new light is defective as well? That means I'll be stuck with it. That's crappy customer policy and care.

I had to come back to add more to this post. I just read other reviews of others complaining of customer service. It all makes sense now. This will be the last item I buy from them. I was considering the $1700 bed frame with headboard. Guess I'm looking else where now.
Lori Bamber

23 August 2017

Inspiration, beautiful things and Herman Miller chairs - a wonderful place to wander when it's time to decorate.
Debbie Blumauer

23 July 2017

Derrick was an amazing help and listened very carefully to what I was looking for. Very knowledgeable.
Tim Stringer

14 June 2017

I visited EQ3 yesterday in my quest to find the perfect desk chair and was very impressed with the service I received. The staff were exceptionally friendly and knowledgeable and took the time to make sure that I was matched with a product that was a good fit for my personal needs and a solid investment.
Romel Ramani

13 June 2017

Complimentary interior design services! Ask for Seema, the in-house designer for EQ3 Vancouver if you require interior design services for your new space!
Ashley Lac

18 May 2017

Best Customer service I have ever experienced in my entire life!!! Not only did they return a custom sofabed we couldnt get through our front door, but they let us pick a new custom one at the same discounted price AND while we waited one of the employee's went and bought us Starbucks!!!! Like seriously, jaw dropping unreal, amazing customer service. We will continue to shop here for furniture hands down.
Z D

16 February 2017

Review Type / Retail (Grade 1~5)

1. Atmosphere
- Interior Design: 5
- Product Display: 5
- Sales Clerk Professionalism: 5
- Customer Service: 5

2. Products
- Types of Goods: Luxury
- Price Range: $$$$$
Karyn-grace Jacoba

17 January 2017

Love the furniture here. Everything is customizable and is ready to mix and match pieces. Customer service was awesome, thanks to Derek.
Darwin Allen

02 January 2017

Haven't had the service issues that others have mentioned here. Orders take a while but the pieces I've picked up have been solid quality and had no issues with delivery. A little pricy for what you get at the normal prices but there are frequent sales.
Francis Li

08 December 2016

Pros: Love the designs, I'm into mid-century modern designs or nordic style.
Cons: Pricey but worth it. Parking is tough.
Tip: When picking up furniture, park at the back they can service you there. Don't pay for parking since it's free at back.
Jesse Ziegler

18 November 2016

We had a great experience! We purchased a rug that ended up being too small for the space we had in mind. Kevin was more than accomodating in not only taking the purchased rug back, but he gave us an AMAZING deal on a massive, beautiful rug. Super pleased!! :)