A huge thank you to Bridget Skoropata at Dynasty Bathrooms. I appreciated her expertise and advice on selecting fixtures for my downstairs and upstairs bathrooms. From the Dynacove tub surround to the Lemans soaker tub, I am extremely happy with my choices and the quality of the products. A company with exceptional customer service!
We recently renovated our bathroom and we had a great experience at Dynasty choosing our items. Bridget walked us through all the ins and outs of the cabinetry, tubs and faucets and took the time to answer all our questions and made us feel comfortable and confident in what we purchased. We had a problem with a wrong part with our faucet and Bridget was able to contact her rep and have it in our hands before the contractors wrapped up for the day - great service! Quality along with customer service is a a driving factor in a successful business and Dynasty has done this well.
Working with Dynasty has been amazing. From my first visit there to just "look around" to the completion of our bathroom renos. The best part of the whole experience was working with Bridget, their sales consultant. She guided me through the selection process and made sure I was well informed when it came time to make decisions. Her expertise and honesty was truly appreciated. And even though they were not doing the install, she worked seamlessly with our contractor - an added bonus. I would highly recommend if you are looking to do a bathroom reno, that you stop by here first and ask for Bridget!!
This was not our families first experience with Dynasty Baths. We have used them before with the same success and will use them again. The products they sell are exactly what’s promised, a little on the high end but you can’t compare their lines with what’s available at your local lumberyard. They stand behind what they sell!
Thank you Tina and staff for all your help
John
Thank you for the great service. Everyone I spoke to helped me select the best products for my needs by sharing their personal experience. I was there a few times as I was renovating 2 bathrooms. They knew their products. They also kept me informed of delivery dates. I had the best experience working with these people and would recommend them to everyone.
As a previous reviewer said, this company is great until you purchase. After that point, they backtracked on the work they promised but demanded we still pay the agreed amount. The manager in the office is very rude, the salespeople who come to your home are even worse (again, they were very friendly until we hired them). The only saving grace is that the laborers are very friendly and accommodating when the boss isn't around.
A great testimonial sent in by one of our recent customers- Thanks Daniel!
"I had been planning a full bathroom renovation for a long time and was getting bogged down and very stressed out with the process. As soon as I went to Dynasty, their staff was extremely helpful in designing and selecting materials and quality fixtures within my budget which they were able to display and demonstrate in-store! There were no "surprises" or inflation of original estimates, and minor post-job parts were replaced very quickly and at no extra cost. Extra recognition should go to talented design consultant Amanda Nicholls, who consistently went above and beyond, and whose design sense and high degree of organization is second to none. An added bonus is that unlike other bathroom stores, Dynasty's salespeople are non-commissioned and there was never any hint of high-pressure sales tactics that seem to be common in this industry. I am very happy with my bathroom and definitely plan on using their business for a 2nd full bathroom renovation very soon!"
Daniel Stephens
They were great when they were selling to me. The moment I bought disaster. I had to book an estimate for the installation 3 weeks away. Then the gentleman who was supposed to do the estimate was sick. They didn't call. He just didn't show. When I called to find out why he never showed up they were apologetic and rebooked for the next week. Guy came out but said It's take 3 days to write up the estimate. Well it's been 2 weeks and I still have no estimate. I am calling every day. Worse yet, they said they would know the delivery date 3 days after I ordered. Well- 2 weeks and I still don't know. I call and they promise to look into it, but never call back. I am doing major renos and tryine to book other contractors around the date of the tub install. Naturally Ican't book anyone because they won't call me back with an estimate or a deleivery date. Really they just don't seem to care. Once they have your money--- they make no effort. Horrible place.
We needed a shower and tub enclosure for our claw foot tub, and Dynasty was referred by a contractor. They have the perfect enclosure with a 4 inch faucet - which other big box stores don't carry anymore- great find!
I bought a Moen Aquadis shower set from Dynasty Bathrooms two years ago. They gave me some great advice to install it and I've been happy since.
Yesterday, the nozzle broke, leaving me without a shower. I came down today and Tina and Ken managed to find the part I needed. I offered to pay for it, but they said it was under their warranty so no charge.
Never buy from a box store - buy from Dynasty! They're the best!