Deragon Selection

Location :

767 Boulevard Jean-Jacques-Bertrand, Cowansville, QC J2K 0H9
Added by Jopie, at 20 September 2016

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• Michael Longstaff

  04 July 2017

  I would rather leave a positive review, since the staff were very nice in person, but I must report that there were several frustrations following the purchase of our car, one of which remains unsolved to this day.
  
  When I purchased the car there were several outstanding issues:
  - I had requested and been assured to receive the full service records of the car.
  - The brakes did not pass Ontario safety inspection.
  - I was to receive 2 Audi key fobs
  - The roof rack was missing its end caps.
  I had to call and email many times regarding these issues, and I was later told that there was some staff turnover that contributed to the very bad response time from Deragon.
  
  - The brake replacement was paid for by the dealer (thank you).
  - I was told the roof rack caps were lost forever and I have acquired new ones at my own expense.
  - I have never received the service records, despite requesting them on 5 separate occasions.
  
  - I finally received the new key after many months of no response.
  When I had an Audi dealer program the new key, I became aware of the final outstanding issue - the shoddy paint job on both front quarter panels.
  
  Deragon had misrepresented the history of the car. Instead of 1 minor accident they claimed, there had been 2, and the repair that was done (by FIX auto- I found the invoice) is far below Audi quality standards.
  
  Furthermore, the Audi technician informed me that the car was “Flagged for unauthorized ECU update in 2013.” If I had received the full service records as promised during my purchase, I would have been aware of this. I think it’s likely that the previous owner’s unadvised change to engine mapping contributed to air intake system issues I spent nearly $1000 to repair.
  
  Deragon Selection cultivates an atmosphere of luxury vehicles with prestige service. I have been surprised by the difficulties I have encountered. I requested that Deragon representatives advocate for my paint issue with FIX Auto (who proclaim a lifetime guarantee on their work). They agreed to do so but never got back to me with a solution. My experience has been that I had to call/email 4 to 5 times about each individual issue to solicit a response.
  
  I have many friends and business associates in the Montreal/Eastern Townships area, but based on my experience, I can't with confidence recommend the Deragon Group of dealerships.

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• John Martin

  17 June 2017

  Things went well until I got home and realized that I had no bright lights. Three months later my messages have not been returned. A small issue with very poor response from Deragon. Very disappointed.

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• Jean-Charles Martineau

  27 September 2016

  Bonjour Pierre
  Je suis certain que ton papa regarde ça de haut et qu' il est très fier.
  Jean Charles Martineau , architecte.

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