I took my mobility scooter in last Wednesday to get repairs. The service manager never returned my calls about it and I had to get my son to call .I was told by the service manager that they had more important people than me and that I wasnt lacking mobility. It is nice to see you have a doctor as the department head that can diagnose better than my doctor as I can walk about 150 feet before having to sit. I am 72. I have now found a new service depot for my scooter that seems to care about its customers.I was till today a faithful coop usher.I think the service manager should be sent for classes on dealing with people in health issues
Looks like they have no idea what other supermarkets are offering.
Honestly, this company which I am part owner of could be run better. I think severing ties with Federated Co-op was a mistake, and came in effect at a very unfortunate time. I don't understand the core brand values when Cal&Gary sources dried pasta from Italy instead of sourcing them locally when the main ingredient in those products is wheat, which is produced locally. Some of us are trying to reduce our footprint, and although they advertise their support of local their business practices sometimes leave questions.
Went to the Calgary Co-op at The Hamptons. Needed propane for the BBQ. We were told that the wait would be 20-25 minutes because someone was on break?. I have seen a retailer provide that level of service before. Went into the main store, asked the duty manager (Cindy), if she could help me out. " There is nothing I can do, it's how THEY schedule". Pass the buck , no ownership of the issue. Your a retailer that professes to offer premium service. So either there are training issues at that location, or the only premium offerings are just your price structure.
I am a big seafood lover. I decided to try Cal & Gary's frozen shrimp that were on sale. When I got home and had a couple, I looked at the bag and noticed that they are a product of Vietnam. It's pretty sad that a big company like Co-op can't support Canadian seafood. I definitely won't be buying them any more. I will be checking everything I buy from there from now on. We DO have seafood that is a product of Canada. Come on Co-op, support our OWN seafood fishermen.