Build-A-Bear Workshop

Location :

6455 Macleod Trail SW #0289, Calgary, AB T2H 0K8
Added by Jopie, at 06 March 2021

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• Ray

  23 May 2021

  I went in here with my 3 year old boy a little while ago and the staff were literally standing around talking and watched me Try and stuff my own bear since no one wanted to do their job it was almost like an inconvenience I came in to buy a bear what a "magical" moment it was for myself and my son 🤣.
  
  I'd suggest training your staff better hire people that actually care about their jobs.

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• Curtis Sander

  22 May 2021

  Repeat Customer. Had the most terrible experience trying to make a memorial bear. Called ahead,drove a hour. Tried recording a video into the recordable speaker. Store music, background noise & other employees voices kept getting recorded. Received 0 support except for buy the bear, record the mic and bring back and have the bear made.
  
  Worst Customer Service. More employees in the store than allowed customers. Offering no options for a proper sold product. Recorded sound in the bear sounds like the ocean waves.

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• Mary Brown

  09 May 2021

  someday after this pandemic I will return to Build A bear with my kid. Iwell we will make a teddy named Butters in honor of Butters from South Park. Who did not survive the pandemic& achieve his dream of going to Build A Bear.

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• Lord Joseph Stengler

  22 March 2021

  Terrible customer service and door staff. We brought our barely three year old into build an animal, the lady at the door was rude to her in saying she couldn't have a bear because she didn't have a mask, and that we needed to buy one from them to be let in. Your protocols are out of control towards children, most kids have a hard time with wearing masks and my daughter is one of them. This is supposed to be a place for a child to have fun and get creative. Shame on your company for a ridiculous policy that almost every other store in the city doesn't care about. You lost a customer today. 10/10 will never recommend or visit your establishment ever again. WOULD GIVE 0/5 IF POSSIBLE

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• Roger Lam

  13 March 2021

  Nathan is very nice at this location. He made good recommendation and is extremely friendly. I would definitely visit again to this BAB.

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