BrokerTeam Insurance Solutions Inc.

Location :

F, 1550 16th Ave #100, Richmond Hill, ON L4B 3K9
Added by Jopie, at 19 August 2021

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• Seolhee Kang

  01 December 2021

  I recently went to the company several times to sign up insurance. However, the company was closed and the business hours are at their disposal. I'm not going to get insurance because I had a bad experience before I even got insurance.

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• Doyun Nho

  01 December 2021

  I had auto insurance with them for 3 years with Chen Zhang. First year was okay, but the problem started from second year. I have asked for a quote and the guy asked for a driver's license and car info. Provided the info, and was waiting for couple of days, and there was no returning email, so I asked guy and he says that he already activated my insurance and I have to pay for cancelation fee for canceling the activation. And I just kinda ignored that first issue, but now its third year. I continued with the same guy and I agreed for Aviva insurance, but the thing is Wawanesa is continuously taking money out of my bank and Aviva at the same time, and I'm paying literally 6 times more every month of what I have agreed. I tried to solve the issue with the guy, it's been 1 year and 4 month that nothing has changed, he just says that I will get the refund but for 1 year and 4 month nothing happened. And I am paying 1200 dollar monthly now. which was suppose to be 200 something. I can not just wait forever something has to be done. I went to office before I mention to the guy and the office was closed.

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• Alexander Kao

  26 October 2021

  We will be dealing directly with Aviva instead of BrokerTeam. Our agent cannot properly explain our auto and home policies and always provide information in hindsight. He always beat around the bush when we asked about our annual premium increase and even gives us a hard time when we asked to compare a quote from a different company. Terrible service and communication and does not care about the client.

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• Sharon Zhou

  28 August 2021

  Sincere and hardworking staff. very professional. Thumbs-up

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• Wenbo Lin

  26 August 2021

  I had auto & home insurance with BrokerTeam from the beginning of 2020 until January 2021, when I decided to return to China. I asked the agent to cancel my insurance starting in Feb 2021 with 2 weeks notice. However, because of his negligence, he did not ask me to sign the cancellation form until I found out I paid both February and March insurance premiums, $154.79 each month. I contacted the agent many times for reimbursement of the two months' insurance premiums but got refused. Also,very unprofessional communication, no response or delay the response from agent

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