Best Buy Canada (Lansdowne Centre)
5300 No. 3 Rd., Unit 700, Richmond, British Columbia V6X 2X9About
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Added by Jopie, at 01 January 2020
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6 Reviews
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01 January 1970
Nov 23- Day before Black Friday worst shopping experience ever, was the 16th person in line to pay. Took the staff over an hour to ring me through, their excuse was too many online orders Seriously?? it is not like this is their first "Pre Black Friday" Sale..WORST EXPERIENCE EVER!!
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01 January 1970
They did not take any US money or suggest where to exchange it. They would not take a Best Buy gift card & prior to this they worker didn’t come back to us that was helping us find an item.
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01 January 1970
I just want to let everyone know about the intolerable lack of customer service at this location! The last TWO times I've been to this store I have been subjected to ridiculous wait times. My last visit I was in the market for a surround system for my new HDTV. I waited and wandered the Home Theatre Dept for over 20 minutes and there was not one associate working in that department anywhere. I asked the greeter by the front door still no help! I asked an associate as they walked down centre aisle and he told me he would get someone for me as he went to the Phone dept. I finally went to the computer repair counter and asked a guy there for help but he didn't know how to answer my questions. I left and made my purchase at Futureshop ($650.00)! Today I went in to look for a specific video game I was asked to pick up and after not seeing it on the shelf I went to the one checkout that was open and waited (at the front of the line) as the one clerk spent almost 15 minutes on a return. I approached another clerk who was just talking to someone at the counter and asked if there was somewhere I could make a purchase and he directed me back to the line. I finally got to the clerk and requested the game I was looking for and after he looked it up on the computer, then talked to an associate, he informed me that I would have to wait for them to check the warehouse. Total time in the store this visit. about 25 minutes and again I left emptyhanded. I've dealt with Best Buy locations elsewhere and have never been subjugated to such neglect. I have spent a lot of money at this store over the years and recently signed up for their points program which after the last two visits I don't think I'll ever go back to use. If this is the way you choose to represent yourselves as a business that is your prerogative, but as a consumer it is very discouraging!!!
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01 January 1970
Great customer service, and a great staff, I can't wait to go back.
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01 January 1970
Received a copy of Zelda that was the display copy, went back and had difficulty exchanging a game that I paid 90.00 for with NO GAME CARTRIDGE WHAT THE HELL BEST BUY!
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01 January 1970
Bad customer service.
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