Be polite. It's bad business to blame or argue with a customer before getting the fact(s) straight. Doing so not only makes a fool of yourself but also costs the owner business. The owner should watch the "senior" staff more closely. Be polite whether the customer is right or wrong. In my case, the customer was right.
Doug and his team are definitely the best in the business in Vancouver. I would highly recommend AAMCO to anyone looking for honest and high quality work done to their car.
These guys are a class act. A local dealer had serviced my transmission and it failed a few days later they wanted me to purchase a new transmission. Someone I know told me to call Doug at AAMCO about it, he was so helpful he gave me enough info to go back to the dealer and point out why they need to replace my transmission under warranty which they ended up doing. Thanks Doug and any future business I have goes to AAMCO and I will tell everyone
I got a great vibe from the team the moment I walked into the storefront and it showed in their service. They fixed a grievous error done by another shop, which alone will solidify my loyalty to these guys.
I cannot say enough good things about Vic, Doug and their entire AAMCO team. They are, without a doubt, the most honest and genuine mechanics I've ever met and they get the job done right. I wouldn't trust my jeep with anyone else.
Fantastic service. Doug in particular is very accommodating, friendly and helpful. Service was quick and easy and I particularly enjoyed opting to get my quote via text. Thanks Doug.
With a car that seemed destined for the scrap yard with a 5th gear that kept slipping, Vic and Doug estimated a $3000 repair job!!!!! However these legends worked their magic and saved my beloved car and also saved me $2500. Most genuine mechanics I have ever come across. You have a problem, go to these guys they are brilliant!
If you need reading of what is wrong with your car, this is the place to go. It was free and took 5 minutes. No pressure to book a repair with them. Canadian Tire was charging $160 for the same service and Kal Tire was charging $60 and wanted me to leave my car with them for 8 hours.
Vic, Doug and their team are always super friendly and professional. They are the most honest and helpful mechanics I've encountered and they stand behind their word and their work. I never hesitate to recommend their services.
I booked an appointment the week prior and the team was ready and waiting when I dropped off my car before work today. They quickly diagnosed the problem with my air conditioner (broken cooling fan motor) and sent me a text describing what was wrong, how they would fix it and a photo of the cost generated by their system. This was much easier than having to wait for a call while at work! I was able to pay over the phone and pick up the keys from a neighbouring store, since I did not think I would make it back before they closed. Great service and great work!
The initial quote was good, the drop-off was painless and the pick-up was flexible. I found the service to be great, including the picture message of the bill with the break-down of the costs. It was reassuring to be told that if I was unable to pick up within their business hours that arrangements could be made right up until 9pm.
The final price was a little more than the quote, but this was explained to me and I don't feel it was unreasonable. All told I am very happy with the service and the work, and would recommend them.