About
Location :
Added by Jopie, at 09 July 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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8 Reviews
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14 September 2017
A typical mid price Bulgarian hotel, staff very friendly and efficient
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20 August 2017
This is my 10th day of my 2week holiday and my experience of this hotel has been shocking!
On arrival, the lobby looks basic, empty; with placed pvc sofas around coffee tables. Lifts hold no more that 3 people at a time: not good as cleaners and staff regulary use them and been situated on the 9 floor it can be 10minutes before a lift is free to use. These lifts also stop between floors if they are 'Overloaded'.
On entering my room i was welcomed by a brown, cord, patterned Carpet, 3 Single divan beds pushed up against the wall with torn sheets and over used, frayed bases (i dardn't even investigate the mattresses): The sheets on our beds are apparently changed every 3 days and Fresh towels every 4 days, But we have only had our sheets changed yesterday (9th day with no plans of any fresh bedding untill we have vacated our rooms). We had Fresh towels today from house keeping. The shower is a wet room shared with the toilet and sink (no bath) no bigger than 1m and half squaredits a squeeze. The room itself has very little storage space with outdated, dark brown, flat pack furniture. A cave has more plug sockets than this room! A Wall lighting/fixture fell off the wall when i turned it on leaving it hanging and highly dangerous exposed wires behind the light fixtureright above my 7year olds bed. However, i could refit onto bracket but told my son not t touch.
The Water/Shower runs cold often. And there is very little water pressure at times to shower at all.
There is a tv in the '3 Star' rooms but these are the old coloured box portable tvs, poor signal and only local channals available.
There is also a small box fridge but mine is tempremental and not very cool.
Air Conditioning has to be purchased from reception at a ridiculous price a day..They have also started to charge 4Lev for half hours play on the kids trampoline as from today. As far as we were aware the play area and air con were included in the price on booking.
The majority of staff are morbid and cant speak a word of English. The house keeper/Cleaner seemed to scorn my son; scowling at him and pointing to a wet toilet roll she took from the wet room which is shared with the toilet when cleaning my room. I use the word 'cleaning' lightly as they only ever empty the bin and replace toilet paperOn questioning the reception what their actual duties are i was told that they are to Vac, Tidy beds, wipe surfaces, clean toilets/ shower rooms and vac balconys. The dining room staff are just as morbid; there is one particular lady member of staff that picks food off the breakfast trays with her hands and walks around chomping; swiping used tableware from under your nose before youve even had chance to finish your breakfastNot at all profesional. Breakfast is basic with the same served everyday. There is one coffee machine that caters the entire hotel at breakfast.
There are not enough sun beds to accomodate guests and you have to pay extra for the padding that lays on them. The kids seem to enjoy the pool.
The WiFi is hit and miss. Only really available in the reception area.
Safety deposit boxes/Safes are situated in the main lobby area.
I personally havn't eaten here but my 13 year old daughter has reported the food to be over cooked or greasy.
Other guests i have spoken seem to have similar complaintsOne lady booked into her room finding the sheets hadn't been changed from previous guests, she was told that there were no fresh bedding available at this time.
If i could onlt upload photosIt doesnt reach 3 Star expectations at all.
On the Up side, the hotel is situated on the doorstep of a strip of many restraunts and shops. The beach is no more than a 7minute walk away with little legs in tow.response / report this review -
19 July 2017
Have been to arda twice very friendly staff hotel lovely and clean rooms are cleaned every day only had breakfast which was nice pool is cleaned everyday I do recommend this hotel
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14 September 2016
Clean and basic
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23 August 2016
The hotel was clean, all stuff very hard working 5 stars for customer service. The food in the restaurant not so good, monotonic brekfasts , the dinner was warmed up in some kind od owen which destroyed the taste. Despite of the abowe the localozarion of the hotel was perfect - 5 min from the beach , całose to all stores and bars.
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17 August 2016
Dirty, bad breakfasts, squashed mosquitoes all over the walls, but very pleasant staff
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03 August 2016
Very satisfyed .😎
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16 July 2016
One barman/bunnet in glaswegian didn't know what raspberry absolute was ,when it was being advertised on a poster stuck to a pillar next to the bar,But overall great wee hotel with nothing fancy,but all your needs at your door, shops,restaurants, and the beach 2 minutes walk, staff r very helpfull at the reception (5stars)to them for customer service .
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