The people are very nice but frankly the place is a shambles. I would give zero stars if possible. It is apparently the only place you can get a resident driving licence on the island and the queues at the cashier's are very long and slow. Why not allow the Oistins etc. to issue resident driving licences? In my experience (three visits) the wait has never been less than 30 minutes. Last time the paying queue had at least 20+ people in it and snaked all the way back to the door. Regrettably this does not seem to be a problem and there is no desire or attempt to improve on the service. I suspect they don't even monitor the level of service they are providing. Simple things like allowing you to pay by cheque at the point were you apply for your licence would speed things up (not much security risk with a cheque). Everything is hand written in ledgers which is quaint but frankly why are they bothering? Are they really going to manually go through these ledgers at a later date to find your address? Infuriating since it is stuck in the past and could so easily and quickly be improved.
So far it is minutes heading towards 8:30 am and no sign of movement after stating an 8:15 am start. Where a day time is important as I am traveling this is very poor so far
Long wait times to get anything at all done!
There were two delays in the process of having a post has to licensee's replated. Their website that it has all that it to firsts section that'd mean a deals with licenses and permits was lacking manpower. The second was the cashier section which had the same problem with long lines. The cameras not functional at the other locations is adding to the problem. There is also a need for customer services rep to check documents and answer queries.