About
Location :
Added by Jopie, at 20 August 2016
Opening Hours
- Monday 8:00 AM – 6:00 PM
- Tuesday 8:00 AM – 6:00 PM
- Wednesday 8:00 AM – 9:00 PM
- Thursday 8:00 AM – 6:00 PM
- Friday 8:00 AM – 6:00 PM
- Saturday 8:00 AM – 1:00 PM
- Sunday Closed
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14 Reviews
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29 September 2022
Went for a yearly service like I'd been doing ever since I bought the car from them. They missed an obvious rattling sound from the engine during a regular service, which I noticed when I reached home. When I checked with them,they want to charge me $275 again just to diagnose something that should've been caught during the service. Could've given 0 stars if there was an option!.
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11 September 2022
Went with my daughter for a booked in routine car service , she is currently 36 weeks pregnant , when we arrived the service consultant told us he couldn't service the car as 'it was too early' , he wasn't helpful , he appeared very annoyed with us when I complained, he went off to check something came back and said we were lucky as there was a software recall and they would therefore service the car .
They ended up keeping the car all day, they did however drop the car to my daughters home which was nice, but, the driver in the process deleted my daughters driving profile and phone connection , which she then had to redo.
Overall not a very good impression .response / report this review -
26 July 2022
Terrible roadside assistance service. Stayed 1 hr on the phone but there was no one pick up; ended up contacted RAC roadside assistance instead.
There is no spare tyres; no road side assistance service available.
My review bases on customer service after purchasing not before.
I’m so disappointed with an Euro car company.
2 hours on the road without any assistance.response / report this review -
09 July 2022
Thank you Vasko and the team at West Coast BMW for the excellent service we received buying our new bmw. Every part of the process buying the car from start to finsh was perfect, delivery was early too! Customer service was fantastic Highly recommended.
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01 March 2022
Showed up without any previous appointment and was helped really well. The staff memebrs are very professional and helpful.
I was not dressed like someone who can afford $150,000 car as I am moving houses at the moment, but was not treated too weirdly:).
Gavin was super nice and friendly and we had a great chat around why I would buy a BMW.response / report this review -
07 November 2017
I have had a BMW for many years and had previously only ever had it serviced and repaired by Auto Classic. A couple of years ago I had to have it towed to Westcoast BMW due to the location of its breakdown and I dealt with Steve Newman from their service department. The help, support and outstanding customer service he provided was second to none and I have been a loyal customer ever since. I live in Mount Lawley so although Auto Classic is actually closer to me, I would rather drive further and will not take my BMW anywhere other than West Coast BMW. I have actually dealt with other members of their service team when Steve has not been around, and although they have provided a good service it hasn't compared to the outstanding service he provides to ensure my car is up and running with minimal disruption to my life. I have also dealt with Phoebe from Sales and she is incredibly knowledgeable and sincerely helpful. I highly recommend visiting Westcoast BMW and in particular Steve Newman from their Service Department !
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19 October 2017
In my life I had many different cars and had to deal with many different car mechanics, some good, some not so good. Seven years ago I bought my BMW 320 diesel car, the best car I ever had and it has been serviced by BMW Westcoast in Wangara and I can only say that I equally trust Brad Titheridge to look after my car as I trust my Doctor with looking over my health. Great people, Great service! ☺️
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29 September 2017
So was all geared up to buy a new mini clubman. We can get you in the one you want with the options for $53k ,change that to $55k. Ok, can you take the bonnet strips off ($300) we are really close and can you make that a signed off ,so off the offer goes to the Senior rep. Senior rep ,with discount $58, (no paperwork) can't you just put the rest of it on the Mortgage.signed offer had to go to mini ($55k) three days later no word, so email my formal withdrawal of the offer, no reply. To sum up wasted countless hours,fuel,running up and down for nothing. Would like to think this is a isolated case but this is the second time (auto classics) Osborne Park. Something it off and it's not me I was quoted $53k and went to $55k, and the one star is for the coffee
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30 August 2017
Just took home my first BMW bought from Westcoast. Experience: Amazing. Nice looking showroom, super friendly staff. Big. No. HUGE thanks to Adam, Wes and specially to Graham and Darral for making my dream come true. From super happy customer from miles away!
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18 August 2017
Wish there was extra stars available. The staff and service is exceptional. A huge thank you to Steve the senior service advisor and your staff, there a many places that can take lessons from you on how you conduct your business and treat your customer's!! I whole heartedly recommend Westcoast BMW service centre .
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23 May 2017
I took the X4 for a test drive and it was such a luxurious drive. I cannot highly enough recommended this car I found it to be the perfect size as it was easy to park however it had so much room in the boot. I am a busy professional and I drive around so much for my work going from meeting to meeting and this is the perfect car for a busy person who is on the go but also wants to have that luxury smooth drive while on the road. I found it to be very fuel efficient as well which was a bonus.
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01 May 2017
The most professional Car Dealership I have dealt with in 30 years.
From my initial contact with Westcoast BMW right through to my recent service I had completed, nothing has been too much trouble, and there is a genuine concern to ensure that you are completely satisfied with your experience.
The Service Advisor at Westcoast BMW that I have dealt with, Steve Newman is fantastic and has provided service to me like nothing I have experienced with a car dealership before.
To put my experience in perspective, in the 30 years I have been I have been driving, I never taken a car I have purchased to a dealership for service requirements. EVER! I now wouldn't take my BMW anywhere else but Westcoast BMW to be maintained, and I live over 1600kms from them!
This is a direct result of Steve's integrity and professionalism, and this culture is visible throughout the whole dealership, including the receptionists, mechanics and everybody else I have dealt with during my association with Westcoast BMW.
All of this with high quality workmanship, cleanest workshop I have ever seen and exceptional value for money for car servicing.
I would unreservedly recommend Westcoast BMW to anyone!response / report this review -
24 April 2017
I can only speak about the vehicle service section as I have never bought a new car. Generally, I get most of my maintenance and servicing done by an independent, however on the few occasions I've dealt with the service team at West Coast BMW it's been very good. Recently, they carried out additional checks on a new (2nd hand) car for me and in addition to the recall notice they found another than had not been done by the previous owner so they also completed that.
Always been easy to deal with, they do what they say they'll do and provide prices to carry out work and then stick to them.
Yes, it's a dealership so you'll pay more than elsewhere, but I've always had good service and they still treat my 18 year old car with care and attention (definitely can't say the same for other places where an 'old car' means they can mess it up however they like and then either lie and tell you they didn't do it or just say, it doesn't matter because it's a old car).response / report this review -
27 August 2016
Friendly helpful service. Could not be better at showing us the cars and addressing our questions. Fully recommend. (Pretty good cars too).
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