We haven't been with "We love rentals" for very long now but the service and communication has been fantastic, especially when I can be hard to reach.
Our situation meant that it was six months between first contacting WLR and our house being ready to rent and in that time Sarah kept touching base to see how we were and really made us feel like the team wanted our business and cared about our property.
We got a tenant into our place in quite a short amount of time and we're looking forward to working with Sarah, Colleen and the rest of the team for hopefully a long time.
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UPDATE
We are still working with We Love Rentals 3 years from my last review - living a long way off (Pilbara) I continue to find communicating with the WLR team easy. Our tenant manager has changed once over this time and we are still getting the same friendly, prompt and reliable service we were getting on day one. I have no desire to go searching for anyone else to manage our property and can't recommend them enough.
I have been renting through We Love Rentals for over 3 years now, and I will continue to do so. My experiences have always been pleasant and friendly. I find them very quick to respond with any maintenance work and queries I have. Professional and sincere. I honestly have no negative words, thoughts or responses towards W.L.R. I highly recommend them.
Highly recommend to avoid this agency. VERY UNPROFESSIONAL I wouldn't give them even 1 star.
Had rented furnised apartment wherein after I moved in found few lights(bedroomandbathroom) were not working and dishwasher used to trip up whenever turned on After complaining they kept sending electrician multiple times to inspect.. Electrician replaced only one bulb in more than 4 visits and dishwasher was replaced after 4 months Well story doesn't end here,they replaced the original one with a small unit which didn't even fitted proper rice plates and it was not even fitted properly Finally after six months bedroom light's were not functioning which were diagnosed initially by electrician that its not bulb fault but whole unit is faulty and also didn't used dishwasher for all time Room was nice but because of poor service I thought of moving somewhere else..
Heights After complaining they kept saying due to pandemic service was delayed which is not case coz new dishwasher was ordered after 3.5 months and came within 3 week's Got all emails which has got all communication
Very frustrating Need peace of mind.. Look for some better agency
Edit : Answer to your reply
You may check with your electrician Old Dishwasher worked only for 5 minutes and then sudden complete trip off. New one replaced was half of size which doesn't even fit rice plates.. No use.. Even the new dishwasher door was attached to shelf which started peeling off and same was reported to Juliette She took photos but after that nothing Finally I gave up.. Confirmed you guys are much Owners oriented rather than Tennant
Bedroom lights .. If you go now and check you will see them working but after sometime it starts fluctuating and then goes off.. Electrician said its device issue and same was reported to you guys but no one thought of replacing infact you added charges of bulb not working in bond for which i had to fight back to waveoff those charges.. Insane
Also FYI..PCR report doesn't confirm all devices which are fitted in property are 100% functioning..
Also to let you know electrician job is to diagnose the issue when he visit property Two times he came without tool and just left.. Infact 2 times the visit was scheduled but electrician didn't turned up and no communication sent for appointment cancelation.. same was reported to Juliette..
Who will pay for that as I had to stay home and take half day leave
Read all those emails sent to Juliette before replying to my comments.
I am a property investor for the last 18 years and in the property related industry for the last 24 years in Melbourne.
I have not seen any other real estate agencies provide such a service to their clients, specially providing these kind of information required for accountants to prepare tax returns.
I want to sincerely thank Brendan, Sarah and Jodie for their services rendered.
Surely your business will grow in the coming years because you place your clients first before any think else.
Sarah Leahy was extremely professional right from the start. It was my first time renting out the property and she came prepared with all the stats and details which put me at ease. We got the property rented out in less than a week and I am really happy with their service so far. Would highly recommend "We love Rentals".