TNT - FedEx Station

Location :

34-38 Wedgewood Rd, Hallam VIC 3803
Added by Jopie, at 19 July 2019

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• Ming Lian

  10 August 2020

  Completely incompetent company with no accountability whatsoever. Received a notification saying my parcel would be delivered last Friday so I ensured someone would be present to receive the parcel. Then I received another email saying that a card has been left because no one was present. No card left whatsoever. Called TNT and was hung up on. Called again and I spoke to a team leader who sent a message to the delivery driver and the delivery driver replied that he would come around to the address. So I ensured someone was present at the address to receive the parcel. The driver did not end up coming. Then I called again after the weekend and TNT advises that the delivery driver ran out of time and they went to the wrong address and it would be delivered tomorrow instead. I asked a team leader in relation to who I could pass on my feedback on to so they gave me an email - turns out the email was incorrect/did not exist. No accountability at all for mistakes and incompetent delivery company.

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• Lisa Chen

  09 August 2020

  Horrible customer service! Missed their first delivery attempt because I was not home, but when I called them to reschedule, the lady hung up on me TWICE! And then lied about leaving a cardbut I checked and there was nothing. Then they told me to pick it up myself from Hallam, which is very far away and with the stage 4 covid restrictions, how can they expect me to break the law and travel 5km+, just to do their job for them?! After all the back and forth they finally rescheduled another delivery, but it’s been 3 days and still no package??? On top of that this was also a pricey giftwould’ve been faster if I just used a carrier pigeon 🙄

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• Seyhan Camgoz

  04 August 2020

  I just want to express my big disappointment and the frustration towards TNT service. I have been waiting for my parcel to be delivered for two weeks and it was finally supposed to be delivered today!!!!!!!!
  
  I was at home the entire day (of course) and heard driver's feet steps! I ran down from the 2nd floor of my house and he was already in the car and I could not catch him. He left the "SORRY WE MISSED YOU" card without even ringing the bell! This is hilarious! I needed this parcel to be delivered today and now I have to wait for the next delivery service and I am not even sure if the driver is going to do the same thing? I then tried to reach out the customer service on the phone for more than an hour to find a solution and the entire experience got more and more frustrating. You are one of the most expensive shipping company with the worst customer service in the entire world!
  
  This is not the first time that happened and I am afraid will be the last. Working with TNT has been the worst experience ever in my life with any shipping business TNT You are the worst and you have no idea how to take care of your clients!
  
  I hope the way your staff treats your customer returns your business worse than ever!!!

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• Wedlee Bonne

  30 July 2020

  I don't normally post reviews but I have too in this circumstance, the negative reviews here are very accurate and I believe maybe once off they may do a good job but my personal experience was more or so like the others. Late/delayed deliveries. Couldn't get in my apartment complex, I paid $150 for delivery and made request to have it delivered upstairs. One of my deliveries came and they said they couldn't bring it up even if I helped. And my 6 other packages I have to pick up at the depot.

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• Ida Gone-alone

  26 July 2019

  I want to give them 🌟 because of the great service and responsibilities. Thanks TNT Express😊

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