DO NOT VISIT THIS STORE! Unless you wish you wait around for 30 minutes for assistance and be ignored by 99% of the staff, who much rather keep up with the footy score or latest gossip. Appalling and not worth the trouble. Instead, DO VISIT 'Cannington!' because they're the complete polar opposite.
Very helpful sales people
Very knowledgeable of the products i purchased
Most helpful with fast delivery
Not good access to customer pick up not enoiugh room, but staff very pleasent. Even sold me the floor stock as I was desperate.
Uninterested sales staff. Been in on two occasions and walked out on both. First was blatantly lied to about a products features by a staff member who had no idea about the product he was selling. Came back another time to buy a $1400 drying and stood by the dryer I wanted for 15 minutes and approached by Noone. Walked out and took my money elsewhere.
Been in here a few times, but haven't ever been served. Looking for kitchen scales, they didn't have any except the floor models - I would literally have bought any brand but they had nothing. Another time I bought something and waited in line at the register for about 10 minutes. Only one person on, taking ages. There were other people behind the counter just milling about and not making eye contact with anybody. It's weird in there.
Wow great customer experience
I normally hate shopping, but I met Danny at the Cockburn shop.
He offered me sound advice on the new 3D LED tv's available and was able to work out a great deal for me.
Thank you Danny! Absolute legend mate.
Dealt with Travis. Great service nothing was too hard!!! We will be back!
Went here for a price match today, as they advertise this.
Told them the store that got the item cheaper, They checked, then checked with boss if they can match it. The goodguy person then rang a couple of the stores to see if the item is actually in stock. Apparently it wasn't in stock so good guys wouldn't price match.
I left rang store that the good guy person rang just minutes before and they did have the item in stock redicolous, don't advertise price match if you don't do it
They have a big sign above the counter that suggests they strive for customer satisfaction yet failed to display any decent customer service in my opinion.
Returned a handheld massager because it left abbrassions on my partners skin. Which I showed them photo's of.
The store was next to empty yet the return took around 30 minutes. During which time I was juggled between multiple staff members. One staff member called "the rep" for the product and then questioned me asking if my partner has sensitive skin
In my opinion, the GOOD thing to do would have been to apologise for the situation and refund the money immediatelyinstead I waited while they read the products instructions etcover $79.