Terrible service! I went to Cannington goodguys to buy a GPS, worth $147 yesterday. The salesperson who served me couldn't find the key to open the cabinet where the GPS was stored and I spent nearly an hour there but it was unsuccessful. I told that person i had wanted to use the $20 voucher which was due to expire that day on that GPS. He made a note and told me i could pay the rest tomorrow. When i went to the store to buy it today, another salesperson served me and told me that GPS i looked at was not $146 and it's real price is $160. When I inquired about my $20 voucher, he told me it had expired yesterday. I am very disappointed in their service.
Luckily JB HI FI had it for $147!
We had a web order which we collected from Cannington. Although a few issues arose, we wish to thank Ruven, Gareth & Rebecca G for their great customer service to sort out the hiccups. Much appreciated and we’ll definitely be back to purchase from within the store.
Horrified with the appalling customer service I received. I will never shop here again and will recommend to anyone who's planning on shopping at Good Guys Cannington against it.
Terrible service, horrible experience. Rang them in the morning, been told the team was busy and would give me a call back later. Did not receive a call back in the afternoon, then tried to ring them again, then asked me to call them in half an hour. These guys do not care about after-sales service at all.
terrible customer service in computer and tabblet section.i prefer to go to janother branch so far other than purchasing anything from them
If you need competitive pricing, helpful staff and great customer service then don''t look any further. I'm always greeted and assisted by knowledgeable staff whenever i visit and leave knowing that i've received the best price and best customer service!
I popped in to buy a gift for father's day, and looked into a group of salesman and asked for help only to be served by the oldest guy their. He was slow real slow . He took a while to find the keys on the keyboard and then even longer to journey into the stockroom and back. When he did I followed him towards the front where I shall exchange money for goods. But to my surprise, more waiting as he is not qualified to make a transaction so we both waited again. But not in silence no, we were listening to the fine compositions of a mini Beethoven who resembled a gremlin. There were three other registers available and a group of employees who seemed to have gathered in the office opposing me, glancing and hoping time will run faster so they can go home as they pondered this playing mental mind straws, someone must have drew the short straw because she came to oversee my transaction, " hi how's it going?" Like she couldnt read the expression on my face, if I told her the truth I would have said I want to rip my ears off give that mum a parenting for dummies book, shove some redbull down the old man's throat, but those series of events might not end well so I said "good thx".
ALL SALES PITCH AND NO SERVICE. We had a 3 month old Samsung TV that broke and we were palmed off to the manufacturer immediately by the Good Guys Cannington. They were not interested in dealing with us direct and we were not offered any assistance from the store, even though they are the ones that we made the purchase from. After Samsung gave us the run around I had to physically go in to see the store manager who said he would approach the manufacturer on our behalf but after a few days were also 'unable to assist'. Again, I did not buy from Samsung, I bought from you, The Good Guys. If I had wanted to deal direct with Samsung I would have gone online. We bought the TV on your sales rep's recommendation of quality and the promise of excellent customer service but have been told by Samsung's technician that the new TV's are so fragile now that even a slight tap on the screen will break them. For a product that is destined for family homes it is obvious that they are not fit for purpose and the sales reps are not disclosing just how poor the quality is for households. Funnily enough, our TV somehow broke while we were not even home but it has been ruled as "Consumer damage" in any event and therefore we have been dropped like a hot potato by the ones reporting to have the great customer service.
We will not be back to your store for any further such cheap deals and poor service, and we would recommend others stay away.
We were attended to by Ruven.He is a very excellent sales man.He tried his utter most to give us the best deal he could.We went to Retravision after talking to him & got almost the same deal there but drove back to Good Guys & bought our Fridge+Freezer from Ruven.
Our son is building his house @ present & we will be contacting Ruven for his appliances too.
Before Ruven could attend to us, there was another sales man who we spoke to.That guy was so blunt & made us feel like we could not afford the Westernhouse fridge and freezer.We almost walked out of the shop.Until Ruven approached us.Through him Good guys got a sale.
Helpful service and great prices! We've bought from here for the last 6 years!
I ordered a 4 burner cooktop and was given a 6 burner. When I called them, one of the staff asked me to return the 6 burner cooktop that they have mistakenly given me and pick up my 4 burner cooktop. I said I don't mind keeping the 6 burner cooktop and she immediately asked their delivery team to pick up.
Good customer service, prices aren't too bad and easy to get in and out
Staff generally ignore you and have no product knowledge if you are able to get their attention. Pushed out of line when waiting to checkout for a person that had spent more money than me.
DO NOT BUY APPLE PRODUCTS FROM HERE
$2800 for a MacBook Pro, 3 months in screen went dead. Took it to the Apple Genius Bar who run a diagnostics and the advised the machine was faulty, the Apple employee suggested I take it back to the retailer to swap it as it was so new (rather than put it in for repair under warranty). The people at The Goodguys Cannington were completely un-helpful, no discussion- point blank refused to swap or refund! The manager was very dismissive and kept saying "we have had this fight before- take it to Apple".
DO NOT BUY APPLE PRODUCTS FROM THE GOODGUYS