The Good Guys Cairns
285 Mulgrave Rd, Cairns City QLD 4870About
Location :
Added by Jopie, at 02 August 2016
Opening Hours
- Monday 9:00 AM – 5:30 PM
- Tuesday 9:00 AM – 5:30 PM
- Wednesday 9:00 AM – 5:30 PM
- Thursday 9:00 AM – 7:00 PM
- Friday 9:00 AM – 5:30 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday 10:00 AM – 5:00 PM
Gallery
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12 Reviews
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08 December 2017
I wish I could give no stars. Purchasing a product from this store can just be a pain with waiting to be served, once you have the product and god forbid something happens you need to take it back. I had to take back a coffee machine that I purchased from the store and was advised that it had been approved to be repaired under warranty and should not be too long as it had to be sent away. 4 weeks later with NO communication from the store or repairer, I called and and was given a bogus story from the other person on the line. Contacted the manufacture and was advised that the approval was given 4 weeks prior and that this was unacceptable. One thing I have learnt is that there is NO customer service during the purchase or afterwards, stay clear, pay more and go somewhere else where you deserve to be treated with respect and value.
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21 November 2017
Ok I was looking at buying a Vacuum cleaner.. I had $$$$. Looked around couldn't see anyone that was willing to help me.. stood around the vacuum cleaner area for a bit.. but nothing.. so I walked out.. and get this 5 customer service people were around the front counter.. I walk passed them telling all of them I was in here to get buy a Vacuum cleaner.. and no one.. no one was willing to help me.. not one person around that HOLE area.. one just said "sorry".. it was totally different when King was running the place..
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13 September 2017
Good store, service not so, waiting for some sales person to come and see me. I knew what I wanted. But the staff do sales pitch on some people. One sale did good other failed. 20 minutes later the failed staff finally asked if they can help, yes I want such and such and I have checked on line and you have it. Yes we do, they say, good give it to me, 30 second sale, pay and out. Wow. Good shop good range. Good sales team no.
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11 September 2017
Had a great shopping experience Saturday the 9th, we were returning a slow cooker that decided it didn't want to work anymore. We had the good fortune to be assisted by a young man named Brenton who helped us to swap over to a new cooker.
Thank you so much Brenton we will be seeking you out next time we visit the store.response / report this review -
22 August 2017
Purchased a breadmaker 2 weeks ago and paid for home delivery. A couple of days ago was advised it had been despatched so far all good (except for the fact that it took 2 weeks for them to despatch an item that was in stock) today received a text message from a post office 80 klm away to pick up. Contacted the good guys to find out what has happened they were polite and sorted the problem to a degree and arranged for the item to be sent to a post office 6 klm away. Now i paid for home delivery and was told to take it or leave it thats all that was offered. Again i paid for home delivery. BUYER BEWARE OF PAYING FOR HOME DELIVERY.
not good enoughresponse / report this review -
01 August 2017
Third time this year I have rung this store for product and price information at the Cairns Store. When my call is directed to the appropriate department my call is never picked up. I live quite a way from the store but even when I have driven over and gone into the store I have had bad customer service. they can't get rid of you quick enough. This does not apply to the front desk, where they are helpful. So.I will be buying elsewhere again and will not even try in the future. Ohand lose that blaring, annoying add people have to listen to while on hold.which is a long time.
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30 June 2017
Terrible. You cant price something and when you take it to the counter you get charged double to what is on the price label. Thst us really bad customer service. Rating is 0
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14 January 2017
Used their Pay less guarantee against a competitors website. Initially sales staff were unwilling to comply with their policy. Escalated up to the Assistant Manager and had a polite, civil, yet uncomfortable discussion regarding their policy. Store manager eventually intervened to honour the price, however it did take a lot of persistence. Very friendly discussion and they are willing to price match if you are willing to stick to your position and talk with management.
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06 October 2016
Excellent service today by staff in shop and on 1300 number. Great price too, cheaper than the website with extra cash back. I'll be using again.
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24 September 2016
The shop is a bit understaffed, that is the impression i got when i kept ringing them and couldn't find a single salesman. But end of the day i was able to get in touch with the manager and placed an order. But having researched extensively before buying the products, i found Good guys to offer some very good deals. Living in a regional town, i need insurances and I have also purchased the concierge insurance along with the product(hope its good).
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23 August 2016
I've always found the service pretty helpful. Not sure about the new concierge extended warranty. The old extended warranty was great. Wish they'd bring it back.
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09 August 2016
Appalling.called store 3 days in a row no answer at 11am
Called 5 times today no answer so I've given up.
I'll spend my money elsewhereresponse / report this review
