Name: Spotlight South Melbourne
Address: Level 1/111 Cecil St, South Melbourne VIC 3205, Australia, AU
Telephone: +61 3 9682 0866

Spotlight South Melbourne is a general contractor, located at Level 1/111 Cecil St, South Melbourne VIC 3205, Australia. They can be contacted via phone at +61 3 9682 0866, visit their website www.spotlightstores.com for more detailed information.

Location :

Level 1/111 Cecil St, South Melbourne VIC 3205

Contacts :

Added by Jopie, at 19 October 2016

Monday 9:00 AM – 6:00 PM
Tuesday 9:00 AM – 6:00 PM
Wednesday 9:00 AM – 6:00 PM
Thursday 9:00 AM – 9:00 PM
Friday 9:00 AM – 9:00 PM
Saturday 9:00 AM – 6:00 PM
Sunday 10:00 AM – 5:00 PM

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Emily Smith

24 November 2017

Nice shop, good range, helpful staff, 2 hours free parking!
N0 4ng3l

20 October 2017

Dropped off some company branded balloons to be blown up to the party section last week to pick up today. They were supposed to be ready at 10am and when we got there around 11.30am we were told the girl couldnt find them when she arrived that morning. Finally, her manager found them as they were labelled with the name we had clearly given her and was listed on their board and our receipt.

While she was blowing up and putting the balloons together one of them popped and she kind of just looked at us dumb founded not apologetic and gave us a plain balloon instead.

THEN she put our three bunches of four balloons in a mesh bag to take to the venue in the car and when we got there one of the sand bags had already broken off and they were so badly tangled we had to spend atleast 45 minutes untangling them.

Very frustrating few hours and would of literally saved so much time blowing them up ourselves.
Rebekah Lee

05 October 2017

5 starts for this store! Although floor space is prime realestate they have managed to supply such a great range! I'd also like to comment on how helpfull and knowledgeable the staff are. This was my first trip to this store, while there for a grand total of 20min I interacted with 4 member of staff. All of them were happy and helpfull. One offered to take my roller blinds to the front counter for me, another pointed me in the right direction for the other items I needed and the last two were the chery counter staff. I'll definitely be choosing to go out of my way and use store again.
Susan Robinson

20 September 2017

Tried to get someone out to quote made to order blinds. The guy (Ray) never showed up without a word. After ringing spotlight multiple times, another appointment was made a week later. Then Ray cancels that appointment too and doesn't answer my calls to reschedule.

I actually can't believe how awful the customer service has been. One month later after I was meant to have a quote completed, still nothing. They clearly don't want to make a sale.
Geeforce07

04 September 2017

My poor partner has just been manhandled from one spotlight to another to a THIRD looking for BUCKRAM or 20/20!!!! From Cranbourne to SPRINGVALE AND THEN TO FRANKSTON!!!!! Where NOONE WOULD HELP HIM!!!!

The service at Cranbourne : only one out of three women knew the product he was looking for ( yes I am aware you stock thousands of products) . Cranbourne proceeded to tell him they haven't stocked it in two years but wouldn't call a larger store for him.he was aware I had bought it at springvale so proceeded to drive there as NOONE was picking up the phone.

The service springvale : non of the women would help him look for the product, there is a foundation product book behind the counter non of them looked in that, he waited 15min to just be told where the product was held she told him to go to another counter 15 minutes later at the second counter no one knew where the stock was. Third women he talked to said the stock hadn't arrived I have now been told for 6 MONTHS that Buckram hasn't arrived though when I call they say I'll have to come in . when he asked them to call Frankston he was told THEY DIDNT HAVE TIME TO HELP HIM ANY MORE TO CALL THEM HIMSELF!!!!!

Frankston service : they said they have buckram so the poor man drove to Frankston and there he waited 20 min for service was only pointed in the direction of where it may be. no one knew where it was or what it was they simply could not be bothered with him. He left after 3.5hours he was so frustrated and upset!!!!
Irene Hirst

21 July 2017

Usually great, get balloons here regularly
Today surly little miss 'Naomi' behaved as if I was interrupting her busy nail polish picking schedule to buy $250+ worth of goods
Unpleasant
Also to see other staff interaction with this surly girl (quite apparent she is disliked) pretty unprofessional. Good retailers don't let the customers see your petty internal issues.
Daniel Marshall

28 April 2017

Useless, not this store location specifically, but the Spotlight ordering system in general. Visited the South Melbourne store, staff helpful but told us we'd have to order online for the product we wanted, it would be cheaper than getting it directly from the store themselves. Ordered in good faith, website indicated that there was stock available, not in the colour we wanted, but in a second choice Placed order didn't hear anything after the confirmation email. Rang after a week - we'll chase up and get an answer emailed to you they said..nothing! Rang a second time to talk to a manager, same thing. Just called head office to talk with Customer Liaisons (it's been 15 working days!!! with no response!!!) basically read the same speil that the others did and told me that in the fine print your order could be extended up to 30 working days!
Needless to say, I cancelled the order - money should go back onto my card in 7-10 working days..Wow! Bloody useless.
Kathy Baker

10 April 2017

Appalling call in service - left waiting on hold for unreasonably long times, more than once. What's the point? Inadequate customer service practices in place - Spotlight needs to uplevel it's inflexible customer phone in service approach. I'm finding another competitor supplier. They've lost me.
Hayley Pearce

04 April 2017

I love Spotlight although the staff are not very helpful and there are never enough staff on.
Acidscout

06 March 2017

No point having a large range of stock when you have no staff to help people. I called up and was placed on hold for 20mins to find someone to check stock. While on hold i called on another phone and told them off. Only then they checked the stock. Told them I would like to purchase the items tonight and they didn't even give me an option to hold the items. Obviously $100 sale is not much to them. Only when i ask to hold items they said it was fine. Now at store waiting at layby counter to pick up my hold and no one is here to serve me. Had so much time that i went online and read some bad reviews and posted my own. I blame management cos they really need to staff their stores.
Trevor Warren

12 February 2017

Large store with a big range of goods but pretty average service. Couldn't find things we were looking for and few staff to offer service. You get all the usual home decor stuff you would expect to see at any spotlight.
Kelly Law

26 October 2016

Good selection of product (huge store), and staff at reception very polite and lovely. However, met with a very rude staff member on the floor. Asked her where the millinery section was, and she said "wherever you found those fascinators you're holding". Ahem. I found them near the front door where the hat display was.