Good range of reasonably priced stuff but the staff are the rudest people ever.
Good selection of fabrics. Could do with a bit of modernising though!
This store is auto service, people who works here they don’t want to help you. If you are looking for wool, nice fabric, this is the place.
I feel lost in it. I know I can still ask the staff to help but every single time, it's tiring.
Fantastic array of homeward I.e linen, fabrics and soft furnishings.
Staff are helpful and knowledgable.
Price variable and consistent with comparable homewares and craft stores
Dealing with spotlight has been the worst customer experience!
We order our custom made curtains on the 20th of July but it is now the 12th of September. They are still not up, the installation has been cancelled 4 times. One of the times the installer said he called but he didn't. This company does not respect your time. I will never use spotlight again . POOR CUSTOMER SERVICE.
Staff are awesome. Good stock. Management should provide more resources to staff to better enable customer service. Staff do an amazing job often under considerable pressure. Thank you!
Horrible customer service experience, staff are so arrogant and unhelpful. Some serious training needed. Stock is limited in style and stock available. Don't waste your time here.
A good variety. Service is hard to find.
So far one of the worst customer service I have ever experienced.
Never returning back there
Why are there no lights in the wool section. You have one large light directly above a very high shelf. It is so time consuming trying to match colours and read labels because you have to keep walking out into the aisle to see anything. It is the most ridiculous set up for knitting and crochet. Also the rest of the shop is really run down and that ramp to enter looks like the ceiling needs replacing. It is a pity such good staff have to work in such poor conditions. 5 stars for the staff and 1 star for the experience.
Good variety and great prices. One of my favourite stores.