SMB Australia Car Transport

Location :

55 Cherry Ln, Laverton North VIC 3026
Added by Jopie, at 23 March 2020

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• Anonymous

  09 January 2023

  After reading multiple negative reviews, I was very apprehensive when I came to know that my car was being transported via SMB Car from Melbourne to Perth. I had a happy ending though. I got an alert from the carrier (National Car Movers) that there may be one week delay in getting my car to Perth. In the end, it arrived on time just before Christmas as predicated and I had a friendly guy at the reception when I went to pick up my car. I had no damages to the car, everything looked the same and my belongings were all inside. I drove away happily.

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• Anonymous

  04 October 2022

  RED FLAG RED FLAG RED FLAG
  
  to summarise my experience:
  - transported car from Syd to Melb with goods in the car
  - upon receiving my car in Melb, my car had been ransacked and goods have gone missing; they didn't even try repack the car to what it looked like when I dropped it off
  - has been over a month and SMB haven't returned my calls or emails
  - their initial email was to confirm they were conducting an investigation and their drivers aren't police checked
  - they assume no responsibility as 'the car was moved from Syd to Melb"
  - their customer service is deplorable
  
  take it from me and the countless other reviews here - AVOID SMB.

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• Anonymous

  22 October 2021

  I read many negative reviews about this company but my car just arrived today. Nothing happened my car is as in perfect condition as it was in NSW when my car left the Sydney depot. I am happy that I choose SMB Australia,.I can highly recommend them. Thank you again, Lucia

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• Anonymous

  07 April 2020

  I used SMB Melbourne in March 2020 to transport a Camry to Sydney. When i dropped the vehicle off we went over the car together to capture any damage. We recorded the chips, dents, scratches and I was satisfied with what we recorded.
  
  Two days later, when the car is being loaded, I receive a call about a crack in the mirror which they weren't aware of, and to be honest neither was I, as there hadn't previously been any damage to the mirror i had been aware of. They loaded the vehicle and sent it to Sydney.
  
  When the vehicle arrived in Sydney the mirror had significant damage to the mirror and held on by duct tape!
  
  Following this we raised a claim, to which SMB stated that because we received a phone call 2 days after dropping the vehicle off regarding the damage, we had therefore apparently known about it, even though it was not captured on the document. They also kindly noted that any claim has an excess payment of $800! Very dishonest approach/tactic used by this company to avoid paying damage which appears to be clearly the result of forgetting to fold the mirrors in when loading the vehicle. This would be less of an issue if SMB was honest and up front about this, but the fact they refused to acknowledge that this occurred on their site and blame the customer demonstrates enough to me how this business operates.
  
  We disputed this with SMB, and also requested the procedure/form detailing the process for loading the vehicle. At the time of writing this review, we are still yet to hear back from them after over 2 weeks.
  
  I recommend look elsewhere when transporting your vehicle. Although cheap, the dishonesty and vehicle damage doesn't justify the reduced cost. Save yourself the time and headache.

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• Anonymous

  30 March 2020

  Do not trust SMB to take good care of your car. They are terrible at communicating to their customers. My car took 18 days to arrive in Melbourne when they told me it wouldn't take any longer than a week. They also badly damaged my car and are refusing to take my calls in regards to getting the damages fixed. Currently taking them to court.

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