SIXT Car & Truck Rental Adelaide City

Location :

28, Millers Arcade, Shop 7/30 Hindley St, Adelaide SA 5000
Added by Jopie, at 13 March 2022

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• Tarcisus Ho

  15 May 2022

  Rented a car for slightly more than a week as an international tourist. I was attended by Mr Gokul who went through the rental details. I believe its part of the job to sell additional insurance coverage but Gokul was not very pushy like other rental companies.
  
  Rented a new Toyota Corolla hybrid hatchback with was great. Drove it up to flinders range and down to rapid bay. Happened to have a flat tyre but I managed to replace the flat at a tyre store. I tried calling the Sixt hotline to report it but unfortunately I was on hold for more than 10 mins and no one attended to my call. So I reported it to the counter staff when I returned the car, no issues there since I replaced it.
  
  The multistory carpark is a little tight, so be careful when finding a lot
  
  Love the great service and new condition of the car.

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• MICHAEL LIM

  29 April 2022

  I rented a car from this outlet yesterday and was served by Mr Gokul who not only upgraded the car but stayed on past closing hours to allow me to return early to saving parking fee where I stayed. Great guy, top service, deserved all superlatives as a representative of a company.

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• Daniel Granot

  19 April 2022

  Through my company, I'd previously used Sixt a few times in Sydney and had been very pleasantly surprised by the customer service and good rental rates. On this occasion, the purpose of this car rental was for leisure - a holiday in Adelaide with the family over the NY period. We needed a super easy, convenient and communicative experience. My previous experiences with Sixt suggested that they were the right solution. I couldn't have been more wrong in my expectation. Initially when attempting to communicate and confirm the booking, the location of pickup and a required minor change to the booking (pickup time), the phones rang out despite the web site indicating the relevant (Airport and Adelaide CBD) locations should be staffed. A last ditch effort via email the night before resulted in returned correspondence that still didn't address my concerns. I wasn't sure whether I would end up driving out of the Sixt location with a car. Thankfully I did and the car was exactly what we required. I then expected to return the car as arranged, but I was demanded (I was not given any other option) over the phone to return the car to an alternate inconvenient location. Despite explaining that I was on a holiday with my family and that this was out of the way for me, the staffer held to her demand offering a refund for the cost of a ride share as if this was sufficient. Lastly, two months later, Sixt billed me for an administration fee for processing a stat dec for an expiation notice of a fine, rather than the reminder they would have received roughly a month earlier. My hope is that one day I can retract this review after having an experience that demonstrates the customer service they commit to and is not simply a slogan in their offices and on their web site.

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• Nel Li

  20 March 2022

  First time Sixt customer.
  
  Quite annoyed with the service here. I received a call on Friday from this branch to confirm my arrival on Saturday and was told to pick up at the Adelaide airport branch instead due to their early closing time on the weekends, without extra charge.
  
  I was also told that I will receive an email to confirm the change of pick up & drop off location which they never did (they even asked me for my email address again). I called the national line to confirm again as I wasn’t sure if I will have a car on the day I booked for.
  
  Went to the airport branch instead and was told that there will be extra charge for the change of location (which I didn’t ask for). I called the Adelaide branch again on Sunday morning to work out what was going on and was told by a rude staff to return the car to the city location earlier than my booking time. Simply because of their early closing time and even said to me “it was only half an hour difference anyway”.
  
  When I am visiting from interstate and having family lunch, I really could have spent that extra half an hour for something good rather than leaving earlier than I supposed to (because your staff want to finish work early and lack of organisation).
  
  Took me a while but finally they agreed to let me return the car as per the booking time to the airport location (so he can finish work on time) but refused to put it in writing because “it isn’t their standard procedure”.
  
  Why offer customers something that you can’t actually offer? Far from a good experience comparing to my previous rental experience with other companies.

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