Samsung Service Centre

Location :

3 Murray Rose Ave, Sydney Olympic Park NSW 2127
Added by Jopie, at 08 February 2022

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• Jonathan Pavilupillai

  11 April 2022

  Purchased a Samsung Galaxy s22 through the online shop and had it sent to the Westfield Doncaster shop in Melbourne. The shop had no records of the order in the system and had never received anything. Requested a refund more than 2 months ago and still waiting to get my money back. Last time I will purchase a Samsung product and will recommend against purchasing Samsung to others. Despicable company.

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• Mitul Patel

  07 April 2022

  Worst call centre experience ever.
  Ordered a fridge freezer online the delivery driver does not turn up. Call Samsung number to find out what’s going on. Cluessless. Big brand useless customer service. Call centre abroad with staff with poor language skills inform me to wait for 24hrs and they will advise what’s going on
  On hold for 30minutes and staff can’t help you.
  Sort this poor customer experience issue.
  Next time I will seek other brands.

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• Christopher MAGRI

  23 March 2022

  I purchased the new Samsung s22 ultra, it lasted 4 days before it had to be sent back. Product is faulty and Samsung will not give me a refund for the faulty product. Samsung stated 2-3 days for repairs, it's now been 2 weeks with no updated or phone repaired or replaced. Pathetic company, Pathetic customer support, will never buy a Samsung product again. I purchased the phone direct from Samsung Australia in the pre order. You cannot contact Samsung Australia as you are automatically sent overseas.

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• Aidan Almady

  09 March 2022

  Giving a 1 start because 0 isn't an option. Worst customer service experience of my life. Escalated to several managers before having to go to ACCC. Still no resolution, no item ever delivered and being told if I want a refund I have to wait a month. Would recommend people DON'T buy from the online store at all. You might not get your items and they make it impossible to get your money back for unfulfilled orders.

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• Mario Madhan

  15 February 2022

  The number listed takes you to a call center in the Philippines, they profusely apologize for no fault of theirs ( I just wanted a power cord as the one I have snapped ) I understand they were being empathetic as they are taught to be so. Anyway after speaking to 4 different executives and being hung up by one of them, they directed me to a service center closest to my location who blatantly mentioned that since my TV was not bought in Australia ( I have a UK model) Samsung cannot help with a replacement cord and they also won’t be able to find the model which is compatible either as their system does not have that information basically it means Samsung does not have that level of detail about their products. That’s strange, looks like Samsung is too caught up with their phones & trying to beat Apple. This is poor customer service, the inability to provide direction or a solution even if the issue cannot be fixed is appalling. There was no effort or interest in trying to provide a work around either. One executive told me to go back to the company in the US and order the cord from them.
  I just needed a cord , I will pay for it, the shipping postage etc etc but get it for me or tell me how and why you can’t . Please listen to my calls which may have been recorded for training purposes. I don’t think my next TV / Microwave is going to be from Samsung. Good luck

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