I paid over 3k for an electric lounge suite, the recliners frame twisted majorly after 3 weeks. The owner, Joel came out to look at it and was extremely rude and spoke down to us. He said consumer services don't tell him how to run his business and refused a refund. He said he's not responsible as he's the distributor not the manufacturer. After a couple of weeks of chasing up I eventually got a refund after getting advice from CBS and writing a letter. Absolute headache and very stressful dealing with the aftersales.
great products and very friendly sales people but late in delivery. made is Adelaide, which is great. After sales service is very bad.
Sales person lovely. After sales, is the problem for this company. We had issues with the quality of workmanship, which was bad luck as I am sure they do provide good products. However, the person who is in charge of aftersales, ruined the experience.
The personality of the aftersales rep was not professional at all. It started with continual chase up, his non committment by using the words 'we might get to your house to have a look' and 'we will probably collect', which caused me to enforce getting appointment times. Otherwise I would still be chasing. I would not recommend this company to anyone. Only because if you have a problem, you will have to deal with aftersales, which was bloody frustrating. The company owner needs to take this type of service very seriously. Yes, we received a full refund, but the dealings was remarkably bad.
Did not have a good experience buying from here originally we wanted a taupe sofa paid for it then told it will take 6 months to get, so changed to black, then they tried to deliver an older model sofa. Supposed to have a 25 year warranty the cable broke on one of the sofa’s after 2 years told cables only guaranteed for 1 year and the price they want for new cable is overpriced, i asked them what kind and size of cable it is were not interested at all, after sales service terrible will not buy from here again
We are so impressed with the amazing service and quality from SA Lounge Suites. From start to finish they were so professional and friendly. We purchased a custom made modular couch which has an inbuilt sofa bed. It's the nicest and most comfortable piece of furniture we have ever seen. We looked at over 10 different stores and nothing compared to the quality of their furniture. You can feel the love in the products and the fact it’s locally made in Adelaide is so unheard of and wonderful. Thanks so much SA Lounge Suites, you're so awesome!