About
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Added by Jopie, at 14 November 2014
Opening Hours
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 9:00 AM – 5:00 PM
- Saturday 10:00 AM – 3:00 PM
- Sunday Closed
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10 Reviews
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08 June 2017
I have no problem in recommending the team at Raywhite Rosebud. Thank you for your help and efficiency in dealing with my property. Your customer service was second to none and so glad we chose you to deal with you.
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07 June 2017
PROFESSIONAL & AFFORDABLE Sharon and I are so glad we decided to give Ray White a call to appraise our family home, we were so nervous and even a bit unclear about the whole process involved and the agents were really clear in explaining the procedures and structures set in place to ensure we get the best result the market has to offer. Thanks to this excellent team we smashed our reserve price and we are forever greatful. Thankyou!
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07 June 2017
Had a great experience with ray white rosebud, Matthew James and Shane fox were great to deal with, very down to earth! Would recommend to anyone
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07 June 2017
Had a great experience with RW Rosebud they were so helpful and honest. Wouldn't hesitate recommending them to friends and family.
Keep up the good work guys!!!response / report this review -
06 June 2017
We cannot speak highly enough of our experience with Marne Puls during the period of the sale of our home. Her professional, patient manner was exemplary, and she handled a sometimes difficult situation with great aplomb.
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24 January 2017
They didn't return bond . Very bad experience with ray white rosebud .
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04 January 2017
Ray White Rosebud took advantage of a stressful divorce settlement sale and showed no sign of concern for my best interests or of gaining the best price possible - the only thing they seemed concerned about was making a quick sale. I received a dismal amount of contact from this agency throughout the process and to say I was unimpressed with the service and outcome would be an understatement.
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09 November 2016
Amazing service, loved the agents. Craig is good help.
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14 July 2016
Ray White Rosebud managed our property for a year and a half and they were the most incompetent real estate agents I have ever dealt with in my life. Firstly our property was hand-balled to three different agents in this time and consequently there was no continuity for us or the relationship with the tenants, secondly, our tenants breached contract more than once, and thirdly, there were issues with prompt payments.
In the year and a half only 2 routine inspections were carried out and our tenants had violated the conditions of their rental agreements each time but saw absolutely no consequence due to the property manager's unwillingness to do so. These breaches included the installation of an un-authorised clothesline, the housing of dogs (which were not approved) and an additional tenant living in our drive way.
As new flooring had been installed in the property before the renters moved in, we had decided against allowing the housing of a destructive puppy. On the rare occasion when we could get onto our property manager, we complained about the allowance of this pet. We told her that under no circumstance was that pet allowed. To this, she responded with adding a pet clause to the contract and signed it on our behalf.
As part of the pet clause, the tenants were obligated to have the inside and outside sprayed for fleas. The carpets were steam cleaned but the outside was not done. When it came to the final inspection of the property, the property manager told us it would take 3 days to carry out despite knowing we were in limbo waiting to get back into our house. Due to a lack of organisation on her part, the flea spraying did not take place as there was not enough time.
When the tenants were due to pay the final installation of rent they were 10 days late. Our property manager failed to communicate this to us or the reason why. We were on holidays at the time and as a result did not realise the absence of the rent until it was already a week overdue. When we rang her she was waiting for notification from the tenant. It was her job to inform us of any such communication as we relied on this payment for our own mortgage. For a substantial fee to manage our property, I do not consider making a phone call once a month working too hard for that money. There was a disappointing amount of communication.
Once the inspection was completed, she also told us that the property seemed to look fine but it was a bit hard since she had never inspected the property previously and had nothing to go on!
Another issue with this branch was the fact that simple tasks such as the transfer of rent payments was often done incorrectly or not at all. Part way through our relationship with Ray White, my partner bought into the property and therefore needed to be included in all correspondence regarding the house for tax purposes. They also needed to have part of the rent paid into their account. Despite filling in these transfer forms 3 times, we were asked to do another as the paperwork had been lost. On numerous occasions, the payment was not received and it was not until we inquired about it that the issue was rectified. As previously stated, we relied on this money to pay our mortgage and the absence of that income we depended on, put us under financial strain more than once.
Long story short. Do not rent your property through this Real Estate Agency.response / report this review -
21 November 2014
Ali Quinn provided constant friendly advice and helpful encouragement.
I felt comfortable with her constant prompt help.
It was great to have a smile when we met, and knowing she was on my side.
Her constant attention never felt too much as there was always something positive happening.
It was my pleasure, to have Ray White Rosebud selling my home,response / report this review
