About
Location :
Added by Jopie, at 09 January 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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10 Reviews
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01 November 2017
Great hotel, reception desk was really amazing and 24/7 staffed. They assisted me and my partner with taxis and the best way to travel around town. On one occasion my partner had an allergic reaction and one staff member in particular drove us to the hospital to try and get medicine (was the only place open to get antihistamines at such a late hour).
Great pools (they have an outdoor pool and an indoor lap pool), the gym was okay but quite limited (if you want to do cardio then it will be good for you).
Only negative was that we had organised to stay in a room with a full sized kitchen, and were promised that kitchen size; however when we arrived our room only had a kitchenette. This was quickly fixed up though and we got a free bottle of wine!
I'm fairly picky, but I would go back.response / report this review -
21 October 2017
Front line staff were fantastic especially with sick children during our stay. Unfortunately though our room could have been cleaner and we still had to ask for the amenities for our kids that we had booked and called ahead to check that they'd been booked. Additionally 1 of the 2 lifts was out of order for upgrades when we arrived and the other broke down during our stay which wasn't ideal especially when staying on the 7th floor.
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04 October 2017
Very dated rooms, feels as though I travelled back in time to a 90's Butlins apartment. Brown carpets and furniture that could be placed in a museum. Out on the balcony, dead beetles/bugs scattered across, obviously an issue around the apartments. Slightly concerning and scary to know. One lift was out of service, though the other lift also broke on the first day we arrived. No other choice but to use the stairs up 5 flights. Some guests had to carry luggage up and down flights of stairs to get out/in, which isn't really acceptable. Staircase looks like its out of a Hollywood film where people get murdered, Not impressed. Reception desk staff are friendly, though as mentioned, I would rate this as a 1 star apartment due to its aging appearance. Though from research, this was the best looking apartments around, which is slightly scary for Shoal Bays tourism! Area is quaint and nice, but apartments are more like shady motels.
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09 September 2017
Getting there. It's a new resort for Ramada, but compared to the others, it's pretty ordinary. Beds are hard and the sofa desperately needed replacement as you could feel the slats under your bum. You also don't get a toaster despite having a kitchenette.
That said, the pools and spas were good.response / report this review -
09 September 2017
King size bed with a fantastic view. Friendly service and very accommodating to our 9 month old. Nice facilities and close to shops/cafes on Shoal Bay's beachfront
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24 April 2017
Had a drink and something to eat at the hotel restaurant, location and service was great. Hotel is on a great position right on shoal bay.
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21 February 2017
I checked in at about 1pm and kept getting phone calls around 3:30pm with messages letting me know I could check in. Love the fact that you keep clients' follow-ups a priority but it showed a lack of communication behind the scenes. Besides that, the decor and furnishings were outdated (this includes the hallways). We checked out 6 hours after checking in. On another note, all staff were very friendly and helpful.
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10 February 2017
(if only there was an option to put zero satisfaction with our stay)
Having a few days off from work, booked our room and we were kicked out the following morning at 9.15am with a man walking into the apartment WITHOUT warning to fumigate. We were not told at check in, they did not tell us when we booked and no communication regarding it.
Management seems to think that this was satisfactory to do this. What resort fumigates whilst having guests in the room? I wonder if the health department would have an interest in this?
Thanks for a horrid stay, what kind of business practice does this to their clientele? And of course management does not reply. The WORST resort I have stay at.
And I have not been compensated in any way, shape or form.response / report this review -
09 February 2017
The maintenance is not being taken care of. Lots of broken and falling apart things in the rooms and around the place. The staff are great and the pool is excellent. The car park is awfully tight especially for our people mover.
AC not working in the lifts which smell very bad. AC not working properly in the hallway. AC only working in one of 3 zones in our suite. Had to sleep on the sofa bed to avoid the heat. Window safety devices broken and so on. But the pool is great but the heater in the spa is broken.
We stayed 6 nights had to ask for our bins to get emptied on night 4 and our room never got made up, had the same towels for 6 nights.response / report this review -
16 January 2017
Nice but in a 4 night stay they only came to change bins. If you want more soap, toilet paper, or fresh towels you have to go to reception to get them. No safe in room. Bathroom lighting was poor, and our bathroom vent fan did not work. Apart from that it was clean, and didn't look to old. The front units of the back block would have wonderful views. Nice to have was undercover parking too. It was good that they have indoor and outdoor pools. Great Restaurant/Cafe out the front too.
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