About
Location :
Added by Jopie, at 26 July 2016
Opening Hours
- Monday 9:00 AM – 5:30 PM
- Tuesday 9:00 AM – 5:30 PM
- Wednesday 9:00 AM – 5:30 PM
- Thursday 9:00 AM – 5:30 PM
- Friday 9:00 AM – 5:30 PM
- Saturday 9:00 AM – 4:00 PM
- Sunday Closed
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12 Reviews
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17 November 2017
I ordered a part and after a couple of days of waiting, which is normal, I started calling them from morning till afternoon every 15 min, it was either busy or no pick up. I don't know why?!
Although finally they called me and said it's ready, which was good.
This long-wait-no-answer experience together with some negative reviews about CS convinced me to stay away from their service center for my bike first service.
PS Dandi, you need to improve this bit otherwise you lose customers. Honestly, due to these reasons it was really difficult for me to give my bike for service to your center, the bike that I bought it from you guys.response / report this review -
30 October 2017
What a fantastic experience! Incredibly lovely team (Noel, Tash and Olesea) - even though I was just buying a learner bike I got a lot of time and attention. Everything from the sales, to buying the gear and even the finance process was a total joy. Really would highly recommend!
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07 October 2017
Fantastic customer service.
My husband and I had issues with helmets and Natasha and Emily were both fantastic with their help & customer service.
The staff go above and beyond to help you with what ever you need help with.
Thank you for your help, will definitely be recommending this store.response / report this review -
14 September 2017
Customer service isn't always great, more attention needs to be paid to customers who are waiting, be it in store, or over the phone. Could lose customers, if this isn't addressed.
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10 September 2017
Very helpfull staff. Huge veriety of motorcycles. Great financial options on the spot.
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12 July 2017
Great product selection and great service. I was amazed that they were able to get spare parts for a 1981 TS185ER and not only that the part came in within 2 days. The staff there are always super friendly and always happy to help whether you are after a bike, scooter or even just spare parts and gear they are more than happy to help. Congratualtions to all your staff on having a great positive attitude.
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23 May 2017
Poor after customer care , purchased a 2016 Triumph Tiger at Peter Stevens Dandenong had a few issues , one of those issues left us stranded on numerous occasions costing us money driving hundreds of km's to retrieve the bike , then only to pick it up after it had been apparently fixed only to become stranded again, taking time off work to drop it off and pick it up, bike was left a dealer for 5 weeks whilst parts come in , noisey rear shocker on bike and spokes breaking having to repair this out off my own pocket, bike was not even 12 months old ,
No apologies, not even a offer on a discount, nothing .
Bikes now gone after a accident, so looking for a new bike and riding gear , helmets etc close to 30 grand to spend but it you wont see it.
You really need to learn about customer service and after customer care,response / report this review -
18 March 2017
Terrible customer service. Rang to get a price on a part and had to leave a message, no call back in 6 hours so rang again and still asked to leave a message. For a business where parts are more expensive than any other bike shop in Melbourne, I would have expected exceptional customer service. Not here and I will not be coming back!!!!
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22 January 2017
Great Staff, Steve, Heath and Olesea were brilliant. Travelled from Adelaide to Melbourne to purchase a bike and they were willing to answer all our questions before making the journey and provide clear and excellent photos to ensure we were happy with what we were buying
Fantastic range of stockresponse / report this review -
23 December 2016
Awesome customer service! Lachlan and Steve are soo good and professional too. They helped us to get a good motorcycle at a reasonable price. The deal went smooth! I will definitely recommend them to my mates.
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11 October 2016
Really enjoy going to Peter Stevens as they have a large range of bikes and all accessories. The price isn't the cheapest around but you get great customer service and piece of mind that they will help with any warranties you may have or technical questions. Great location too.
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02 August 2016
Service department were excellent! From start to finish the service was perfect. They found an issue, called me and let me know what it was. Told me what they were doing about it. Were up front about costs. Completely trust them. Happy to go back :)
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