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Added by Jopie, at 01 October 2019
Opening Hours
- Monday 7:00 AM – 7:00 PM
- Tuesday 7:00 AM – 7:00 PM
- Wednesday 7:00 AM – 7:00 PM
- Thursday 7:00 AM – 7:00 PM
- Friday 7:00 AM – 7:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday Closed
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5 Reviews
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02 May 2020
I was going to join Origin but then I found out their plans to FRACK in the NORTHERN TERRITORY!! In the face of climate collapse, like we saw with the fires last summer, there is no way I can join this company with such little regard for our well-being.
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24 February 2020
I have been waiting for four days now for someone to reconnect my power and I have had emails sent saying it would be done today yet here I am 11 hours later still waiting. I was meant to be connected on Friday and was told I did not need to be present for the connection to occur, however no connection occurred, when we called on Saturday I was told it have to wait till Monday as no one works on the weekend and I have now lost work whilst waiting for someone to show up.
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11 December 2019
By far the worst experience I have ever had with an Energy Company.
AVOID AT ALL COSTS.
As an existing customer I organised electricity to be transferred to the house I was moving to and Origin confirmed multiple times this has occurred prior to the move.
Upon moving to the property on a Saturday the power had not been switched on and Origin stated it could not be connected as it was a weekend.
Origin acknowledged they had made a mistake because they had not checked the disconnection screen (as the power had been disconnected from the grid that day)
As a result, my partner and I were left without power for 3 days, lost all our perishable food and had to stay elsewhere on the agreement of a reimbursement from Origin (for accommodation, food, loss of food etc)
At time of writing, Origin are yet to reimburse any of the figure agreed to.
Origin have acknowledged that this figure was agreed upon (and I kept emails to confirm) but are yet to process this due to a number of reasons they state: it is yet to be approved, the system is not working at present, the department needed to process it are unavailable but will call me back etc.
Customer service has been appalling. As I have been hand-balled from department to department and had to explain the situation to several different consultants.
Many promised return calls do not occur and I have spent combined several hours on the phone to Origin to no avail.
LATEST: A consultant confirmed they would call me to resolve this today at 12:30PM. On the call they stated the reimbursement teams computers were down and that they would call at 3:15PM to organise reimbursement.
No call was made to me. Just an email stating the approval was yet to happen and that I should call back again on Friday :I
Even if it is resolved then I have wasted an entire month chasing this.
Even if you can get a decent deal through Origin, I would recommend looking elsewhere for energy reliability, professionalism and any sort of accountability in customer service.response / report this review -
12 November 2019
6 days and counting to get power onto an existing home unit in Metro Adelaide. They did get the gas on in 2 days though. Book your move at least a week out. Don't believe their "next day" promises. 6 calls to them trying to get action, still waiting. There wont be a next time..
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08 October 2019
Pathetic company. Their online "correspondence specialists" are only gifted in avoiding answering simple questions. Zero customer service has resulted in me taking my business (from multiple properties) to alternative suppliers (of which there are many to choose from). I had been a customer for over a decade, but apparently my loyalty counts for nothing. I advise you take your business elsewhere.
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