A nice well presented business with very friendly staff. The only drawback is there prices can be a bit high.
Ripped me ofg
I just want to thank OG Roberts for their fantastic service and a special thanks to Corey who really helped me out with my service book.
At every Scheduled Service my car is washed and I am given a loan free of charge. Very hapy with service provided ☺
My car broke down between Adelaide and Melbourne and I was referred to OGR service from my insurance company. I was advised that the coils in my car were not functioning therefore they required replacing. After half a day had passed with my car in their workshop I was told that the coils they had received were faulty. Therefore the suppliers fault. I had to get back to work therefore I had to leave.
Eventually I was charged $457 for labour hours + spark plugs WITHOUT my car having its coils fixed. I have never felt so ripped off in my entire life. Truly one of the most miserable experiences of my life.
The customer (me) should not have been penalized because the suppliers could not provide functioning parts.
A few tips id like to pass onto any future customers is :-
1. Always get a quote on parts.
2. Get a time estimate on how long your car will be in their care.
3. Ask about their labour rates.
A learning experience for me. Hope this post has helped potential future customers thinking of visiting OGR.
Efficient service
Up to date with training on most diesels