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Added by Jopie, at 01 February 2020
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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5 Reviews
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17 July 2020
We had a multi-head Daikin inverter system installed by Nortan. The whole process from inquiry, through quoting and installation was very professionally handled, while also taking account of the COVID-19 procedures. The quote was very competitive. The installation was done efficiently and smoothly, and the two installers were very careful in protecting our property and in clearing up thoroughly after them, as well as being very polite and helpful. Thoroughly recommended.
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17 June 2020
The heater was repaired, but it was so hard to receive the invoice. Their software had some problem with sending invoice. I had given them two emails. I still couldn't receive the invoice. I called up asking them mailing me the invoice. One week later, I still haven't received the invoice. I called up again, a guy called Tom answered my phone and said would pass my message to Admin but he even didn't ask for my phone number. By now I still have not received invoice and no one called me, disappointing!
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27 May 2020
The service was done, and a day after the heater didn't work. Called Nortan, a staff member talked over me, oppressing my voice and that he insisted that what they have done is all correct, I didn't get a chance to explain. Nortan didn't want to take any responsibility on their parts and not interested to assist further. Really disappointed of their customer service and work.
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27 April 2020
Our heating had stopped working, and my wife was coming home from hospital that day, so I rang Nortan for help.
Told them of my predicament and Terry ( the boss) , redirected one of his technicians to come to our place asap, - and a few minutes later he was there.
Found that a part needed replacing , went out to get it , returned a few minutes later, and proceeded to fix the problem.
Very happy overall.
Excellent service and technician.response / report this review -
08 February 2020
We had just settled into our new property in Kyneton and needed hydronic heating pretty quickly so I called these guys as the reviews seemed ok. What a bunch of cowboys the installers were, absolutely pathetic workmanship. We found that two radiators were off centre because they couldn't be bothered to drill through the joist. The youngest guy cracked a tile drilling through my bathroom floor, the older guy drilled through my skirting board and didnt fix it. Where they mismeasured hole sawing through the floor to connect the pipe work to the radiator, instead of rectifying the mistake they just bent the pipe to reach. We were furious with the work, but were too busy trying to renovate to take action at the time. I'd strongly recommend not using these guys, we paid 12k and I could have got it done properly for a lot less
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