Name: Martec Australia - Ceiling Fans & Lighting
Address: 6 Austool Pl, Ingleburn NSW 2565, Australia, AU
Telephone: +61 2 8778 7500

Martec Australia - Ceiling Fans & Lighting is a home goods store, located at 6 Austool Pl, Ingleburn NSW 2565, Australia. They can be contacted via phone at +61 2 8778 7500, visit their website www.martecaustralia.com.au for more detailed information.

Location :

6 Austool Pl, Ingleburn NSW 2565

Contacts :

Added by Jopie, at 23 April 2020

Monday 8:00 AM – 4:00 PM
Tuesday 8:00 AM – 4:00 PM
Wednesday 8:00 AM – 4:00 PM
Thursday 8:00 AM – 4:00 PM
Friday 8:00 AM – 4:00 PM
Saturday Closed
Sunday Closed

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CNR Reception

21 July 2022

Bought 10 Zodiac fans for my new house. In the fan catalogues for 2020 and 2021, it mentioned that this fan has up to 8 hour timer function but in realty it does not have timer function. When I contacted Martec about this issue they said it is misprint and refused to do anything. Misprint can happen in one year's catalogue but it is there in two years catalogues. This fan is still advertised on many online websites as having timer function. This is clearly a misleading advertisement. ACCC should take note of this. I wish I could give zero stars.
Frisky Le Rouge

19 May 2022

Just a really sad product that isn’t backed up by any support. I no longer have the app on my iPhone to use remotely. I’ve called up so many times over the last 2.5 years and you always get the same story. ‘We are redeveloping the app and it’s not available atm’. I spoke to someone today and mentioned that exact phrase and she said that’s impossible they took the app down only a few months ago. Don’t buy one, spend extra and get quality. A seriously poor spend. You’ve been warned. Only got one star because you have to give one to write a review.
Samuell Astbury

09 November 2021

Tried getting replacement led bulbs that are martec branded (all others were not the right size)

Was met by karen saying the dont sell to the public?

Zero help, poor customer service

Currently looking at other brands at bunnings and will install one with a different company.

Thanks for no help what so ever.
Derek Gentile

08 October 2021

AVOID!

We purchased 7 fans with remote kits and installed in our house. We have had nothing but problems with the remotes, they consistently stop working, we've also had one of the led fan lights stop working. All this in under 12 months and martec are refusing to come and repair the light. Martec came out to inspect and are now trying to charge us for there faulty products. We have also incurred significant expense of getting electrician to come and inspect to verify that the martec parts are at fault.

All please avoid this company the parts are faulty and if they do come and repair they will try and blame it on you and charge for it which is disgraceful.

Martec as per my many emails feel free to provide me with replacement remote kits that aren't faulty and come and replace my light that's stopped working.
Jason Thompson

30 April 2020

We Purchased three Martec 3 in one Countour 2 units for our place.
After 7 months the fan stopped working in one. We tried to claim under warranty however Martec tried to make this process as prohibitive as possible. Offering to send an electrician out at the potential cost of more than the units initial cost to take a look. Asking if the switches were their product in an attempt to void warranty, even though the electrician says the switch has nothing to do with the performance of the fan.If you looking for a reliable product backed by a decent warranty keep looking.