Name: Maple Plan Pty Ltd - Plan Management providers
Address: 1341 Princes Hwy Service Rd, Malvern East VIC 3145, Australia, AU
Telephone: +61 3 9512 6700

Maple Plan Pty Ltd - Plan Management providers is a point of interest, located at 1341 Princes Hwy Service Rd, Malvern East VIC 3145, Australia. They can be contacted via phone at +61 3 9512 6700, visit their website www.mapleplan.com.au for more detailed information.

Location :

1341 Princes Hwy Service Rd, Malvern East VIC 3145

Contacts :

Added by Jopie, at 27 February 2021

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 5:00 PM
Saturday Closed
Sunday Closed

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Aaron Spiller

21 November 2022

Extremely helpful and professional. Would highly recommend Maple Plan. They go that extra mile in order to help you.
Emma Bainbridge

16 September 2022

The team at Maple Plan are excellent to work with. As a new participant I couldn't have hoped to find better Plan Managers. They are highly responsive to any queries, are efficient in their processing of any documentation and every team member I have encountered has been courteous and supportive to deal with. I would highly recommend Maple Plan.
Lisa Lakey

01 April 2022

Diligent. Do their job. I do find they push a little too hard for me to authorise payments quickly. Sometimes I feel I don’t have enough time to investigate the invoice for authorisation.

Sometimes it’s just got to wait until I’m sure it was correct. These agencies can wait 14 days to get paid it doesn’t have to happen in 3-4 days.

Otherwise not bad if you’re on NDIS and looking for a plan management company.
Anna Xia

18 December 2021

Maple Plan has an online portal for me as a participant that is easy to navigate and keeps track of all my invoices and funding. With one look at my dashboard I can see how much time I have left in my NDIS plan and whether I'm spending too much or too little. I can upload my invoices directly via the portal. My support coordinator can log in too and see how I'm progressing. I've rang them a number of times and it's never been a hassle for them even to explain the smallest of questions and there's never much of a queue to get someone to talk to you. They are also very understanding with my needs and my, at times, invisible disability and offers support wherever possible. Overall a very positive experience, would recommend to all.
Hans Van De Graaff

06 March 2021

Maple Plan consistently provide excellent customer service. When I call them I am rarely on hold for long. They take their time to provide support and explanations and they process invoices quickly. I can’t fault them. Particular kudos to Andrian, Bernadette, Vincent and Hannah and apologies to the others whose names I’ve forgotten. But all of the folks there provide great customer service.