Thanks Parul!! for reaching out to me on the phone. Much appreciated!!. As I have said before below was never meant to be reflection on the quality of food served. To kitchens credit - food quality has always been good probably why I had become a regular. Once again thanks for reaching out and taking the time to explain what had happened on that day. So happily changing my review to probably where it should be. :)
************ OLD review below was resolved by Kesari team*******
Today was really a bad experience for me and family. I ordered at around 7.30pm and was told order will be ready in 25-30min only to be found that it was not even processed when I reached at 8:00 to pickup(Now, I am a regular there and truly understand there can be a wait time). I waited patiently from then onwards but at asking for my order at 8:20pm it seems kitchen had no clue for my order still !!!.What got me irritated was the audacity of the girl at the counter to still say it is ready and will be out in a minute while I see people in the kitchen drawing BLANKS and one person rushing from kitchen to get the details of the order. They somehow managed to get the order out/assembled at 8:35 but didn't had the decency to say that "Sorry your order was missed somehow".
If I could I would have given you a glowing 0 for the service today.
I should have give a Full moon instead of a star! Ordered over phone and went to pick up and then lady over the phone asked to pay off money first then she handed the order and surprisingly the bag I was holding looks like lighter in weight so I checked the bag and found out there is half box of curry instead of full. I was completely shocked that they are giving half quantities in take away boxes and then I asked her that if I am getting this in 15 dollars? Then she went in kitchen and filled it up to the top! And said it’s human error? Does anybody thinks it’s human error? While they took 15 dollars they never did human error in taking money from customers. I was looking in other reviews and interestingly found same review from someone! They simply don’t care who you are! Such a ridiculous service.
Amazing flavors of curriesthe perfect gravy! I am a regular customer and cannot fault one dish. A must try 5star! I have dinned in here many times and ordered through menu log the staff is amazing and food is fresh and hygienic. a big thumbs up.👍
Kesari Manor Lakes needs quality control improved significantly. We have ordered several times n had several issues. Some examples: have ordered Biryani several times n the meat was not fully cooked n lacking in taste. Ordered veg noodles n there were minimal veggies which means one was just eating boiled noodles. The only good thing is their curries but apart from that, we are not ordering ever from there.
The food is great, lovely waiting staff, however, the kitchen service is slow. Also it used to be decent portions but somehow the portions are getting less.. I guess it depends on who’s in the kitchen as well. Would be perfect if those things could be fixed. But still, it’s really good restaurant.