Name: JB Hi-Fi Blacktown HOME Superstore
Address: Westpoint Blacktown Shopping Centre, 2006/17 Patrick St, Blacktown NSW 2148, Australia, AU
Telephone: +61 2 9421 9000

JB Hi-Fi Blacktown HOME Superstore is an electronics store, located at Westpoint Blacktown Shopping Centre, 2006/17 Patrick St, Blacktown NSW 2148, Australia. They can be contacted via phone at +61 2 9421 9000, visit their website www.jbhifi.com.au for more detailed information.

Location :

Westpoint Blacktown Shopping Centre, 2006/17 Patrick St, Blacktown NSW 2148

Contacts :

Added by Jopie, at 11 December 2016

Monday 9:00 AM – 5:30 PM
Tuesday 9:00 AM – 5:30 PM
Wednesday 9:00 AM – 5:30 PM
Thursday 9:00 AM – 9:00 PM
Friday 9:00 AM – 5:30 PM
Saturday 9:00 AM – 5:30 PM
Sunday 10:00 AM – 5:00 PM

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Naveed Shams

26 November 2017

I wish there was a way to give them less than one star. Went to buy a monitor today and no sales person was willing to serve me. Went to the counter and asked them that I want to buy a specific monitor. They said you need to be served by a sales person even though I knew what I wanted. Then I was tossed around by few sales persons. Everyone was busy. I left the shop without buying anything and vowing that I will never come back. It would be interesting to see how they survive with this obsolete sales model when giants like Amazon enter the market.
Amber Dunn

14 November 2017

Asked if they could send my google pixel phone of for an out of warranty repair. Was told it would take between 1-3 weeks for it to get back to me. After not hearing anything for a week and nothing on the solvup login portal they gave me, I called to see if a quote had come through. That's when they discovered they had sent it to the wrong place. They told me they were sorry and would get it back and send it off to the correct repairers ASAP. I began calling every few days for the next two weeks trying to get updates. Each time they would brush me off. I'd be told that the system hasn't been updated, or that someone else was dealing with my repair and that person wasn't in that day so I couldn't speak to them directly. After 3.5 weeks, I sent in an email detailing my ordeal. I finally got a phone call and they told me the phone hadn't even been shipped back to them yet. They apologized and said they were so sorry and that they'd chase it up Now after 4.5 weeks I've got a quote for an out of warranty flat rate of $649.00. A brand new version of the same phone cost $799.00. In addition to this, I get told that if I don't accept the quote, there is an appraisal fee, but they will try and get a manager to waive this fee for me considering the circumstances
Kyle Gambrel

14 November 2017

Always helpful staff. Best prices around. Always my first choice for electrical goods.
Aziz Syed

07 November 2017

I dunno about others but I had no problems to date. Then again I only buy stuff like games/dvd/consoles/computer accessories. When buying hardware I can always bargain and they give a good deal.
Maria Garcia

27 October 2017

JB Hi-Fi Westpoint in Blacktown has the worst customer service!!! Everytime I come in to enquire or check a product, there is absolutely no staff available to assist a customer. I would always look for one, if there is any. They need to hire more staff!
Adam Long

01 September 2017

Came in for a camera and got everything I needed! Great customer service and knowledge of items. He was able to answer all my questions and went out of his way to search up extra stuff for me! Thanks! :)
Navjot Kaur

25 August 2017

Very bad experience the staff of jbhifi in blacktown are dumb. They dnt know the things they are selling what kind of features that product might have. Dnt recommend anyone ro come here. They just know how to make people fool.
Dom O'Leary

01 August 2017

Been in three times for various things and customer service is next to non existent then when you ate served their attitude is as if you farted up their nostrils after a having a cabbage, baked bean and egg sandwichfor breakfast.

Waiting time has never been under 20ins and once, only because it was an emergency I was in there for 40 mins just to buy some cheap ear buds. Was early in the morning an shop was pretty empty.
Tapan Pandya

30 June 2017

This store is severely understaffed and has worst customer service. We waited for more than 30 mins for someone to help us but nobody showed up.
Even after requesting couple of staff members, they were just busy in something else.

Never going back to this store again.
RS J

25 April 2017

When I called to ask if there's stock of something i I would like to get, a very cheerful and nice lady answered the phone and directed my call to the appropriate department. However the departments never answer the phone. I called 3 different occassions and had to wait for ages and kept on being reverted back to service desk because nobody will answer the phone.
Scott Welsh

26 March 2017

For me, I was disappointed. No vinyls available here. Huge cd and DVD blue rays section if that's your thing.
Ben Goodbrand

12 February 2017

Me: Select Android phone on special. "I'd like one of those please". Disinterested Worker: "we're out of stock". Me: "when will you have stock?" DW: "there's none on order". Me: "I'd like to speak to your manager". DW smirks and walks off. Manager arrives. "Hi mate (really, mate?). What can I help you with?" Me: "of these 20 phones how many do you have in stock?". Manager: Points to an ugly outdated phone. "I think we have that one. Or we have iPhones". Me: walks out, never to return.
Joclyn Bayssary

10 January 2017

Was put on hold 8 times and 20 minutes later..just was waiting to ask if they had stock available. Decided to hang up and call again only to be told that they were too busy in store to answer the phone.My friend was at the store when i was calling and messaged me that the store was empty and staff were just mucking around. Pretty bad customer service i say. I decided to call another store closer to my areathe phone and question was answered within a 1 minute and 40 second phone callso i took my business elsewhere.oh well they lost out on a customer paying over $1000.
Gavin Jackson

26 December 2016

Nice range but the customer service is terrible. Even when the store is empty, no one will assist you. I was reduced to asking the checkout girl if the item I was purchasing was the correct one. At least she was helpful.
Ajay Kamboj

18 December 2016

Nice staff, happy to help! Even when it was Sunday before Christmas, and the queue at the counter was out of bounds, the cashier did all the effort to match the price. Good service!!