Insurance Council Of Australia

Location :

4/56 Pitt St, Sydney NSW 2000
Added by Jopie, at 31 July 2019

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• Brad Collett

  27 January 2021

  Most unhelpful organisation I've contacted, waited for 30 minutes on hold only to be told by some arrogant female that should be in debt collection not customer service that they couldn't help me. If there was an option for a -5 star rating I would rate it that.

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• Robert Fisher

  14 October 2020

  Difficult to get hold of. Processes are unclear and ineffective. The main interest appears to be to support the businesses of the insurance industry - not the consumers that keep them in business.

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• Jan Mckinnie

  20 December 2019

  Don’t answer the phone and cut you off and don’t return the call

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• Trish J

  04 November 2019

  Underfunded organisation never answers phone, keeps calls on hold for 7.5 minutes and then cuts out. Is there an effective ombudsman that checks the self regulated industry?! Brett's review prior tomthis is accurate. I was given this number automatically by RACV when they told be they couldn't insure my brand new road registered vehicle.

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• Brett Olson (Mortgage Broker Perth)

  07 August 2019

  Called at 8:30am, automated answering machine told me to call back during business hours (8:30am - 5:00pm) then hung up on me. I called back twice up until 9am and the automated message was still on.
  
  Finally got through and after being on hold for an extended time the phone system forces you to leave a message and they will call back, I said I was in Perth so consider the 2 hour time difference.
  
  Next day I get a call at 7.15am which I couldn't take as I was in a breakfast meeting.
  
  Pick up your act, stop acting like amateurs.

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