About
Location :
Added by Jopie, at 15 February 2021
Opening Hours
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 9:00 AM – 5:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday 9:00 AM – 5:00 PM
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5 Reviews
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01 October 2021
Inspiring Vacations has behaved incredibly unethically for my mother & I and quite possibly illegally.
After our initial trip to Japan was cancelled due to Covid, they refused to give a refund, so we decided to transfer our credit to an albeit more expensive vacation in Australia, but hoping that would be a safe bet in Covid times and we would actually be able to go.
Cancelled again due to Covid, and once again Inspiring Vacations would not give a refund – so for 2019/2020 they held approximately $6000 of our money, and for the past year over $10 000 of our money! The only option when they cancelled the latest trip was to reschedule for the same one next year – but wait, at an additional cost of approximately $400 PLUS $100 processing fee!
We refuse to give them one more cent, so we requested to change to a cheaper trip of which the cost would have been covered by what we’d already spent – this cost was clearly on the website. My mother received delays and pushback from this preference, but finally after a week or so, they confirmed the change – but all of a sudden, how funny, the price had also gone up by $400 odd dollars!!! It had also suddenly been changed on the website!! Plus of course they had to add an additional $100 cancellation fee!!
We have now sent 2 emails over the past 10 days, and have also called wanting an explanation – there has been no reply to the emails and on the phone I was told that they couldn’t assist in that department, they can't provide answers via phone only email, and would have to pass the message along, even though I called through to the credits department!! And how interesting, after my emails, that trip has completely disappeared from the website!
Absolutely disgusting service and business Inspiring Vacations, in these already incredibly challenging times. You have basically stolen our money and we are unable to access any of your services/products unless we pay you even more!!response / report this review -
05 September 2021
Inspiring Vacations ran a holiday giveaway competition in 2021. Considering COVID was well and truly in our lives, it was so disappointing to find out that they did not allow any rescheduling of their prize stays in the pandemic. I don't see how they could lose out any money by allowing prize winners to reschedule a hotel stay, as almost all hotels in Australia allow free cancellations and rescheduling within a certain period when travel is not permitted. I would have loved to even rebook the hotel stay for my own state if I was unable to travel interstate for the stay. Not sure why they bothered to go ahead with announcing winners when their Terms and Conditions state in the pandemic it will just be cancelled if you cant travel there. Really disappointing as this was one of the only good things I had to look forward to that was keeping me positive! Real shame
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22 July 2021
Stay away from this company!! They offer no refunds whatsoever, only partial useless credits, to trap people into using their services again.. well, for me and my family - never again!!!
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25 March 2021
Love the intimacy of this space.
There isn't a bad seat in the whole theatre.
Pre performance snacks & drinks are sufficient.
Would love some canape selections to improve the experience.response / report this review -
22 February 2021
They have openly stated they have my deposit but won't give it back.. its worrying that they can receive refunds from their suppliers and nit be held accountable to pass these onto their customers. I encourage everyone who has funds with them to keep taking this further this company can't be allowed to get away with this
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