Horizon Line Canoes

Location :

69 Great Western Hwy, Emu Plains NSW 2750
Added by Jopie, at 27 July 2022

Add email
Add business description
Add Social Media
Add Products and Services

• John Smith

  15 January 2023

  Booked a kayak online. Money was charged from my account. Website and google shows that the place is open. Repeatedly tried to call with no answer and no message bank service, several times it seemed as though the phone was being hung up by the owner. Travelled nearly an hour to the store only to find that it was closed.
  
  Edit:
  
  Was contacted by the owner later today and the situation was explained. I was provided with a full refund and offered free kayak rental on my next visit. I am therefore amending my previous 1 star review to a 3 star review because I feel that this situation has been well managed.

  response / report this review
• Macklin Powell

  12 December 2022

  These guys are great! Today I made it into the store after the cut off time for kayak hire that was communicated to me when I called yesterday. But the lady at the desk was incredibly forthcoming and I was able to zip out and back with no fuss. That’s not to say their generous approach should be taken advantage of ie. don’t follow my lead and rock up at the tail end of the day. Great experience folks, thanks v much!

  response / report this review
• Sharon Tina

  12 November 2022

  Needed to upgrade my kayak, and after plenty of research, the best place for me, I've found, is to go talk to the team at Horizon Line Canoes. They listen to your concerns, and factor in YOUR needs. And using their expertise are able to provide advice that is right for you. They helped me when I was a Newby, back in 2017, and I am now a return customer (2022)$. I am happy to recommend their service.
  Super happy with my purchase, even hubby agrees, it's the right kayak choice for me. Now I look forward to getting it out in the water.

  response / report this review
• Marty

  08 September 2022

  Very friendly, knowledgeable and helpful staff. Excellent quality kayaks on display. Appreciated the test paddle of my S14 prior to purchase. Awesome experience around. Will buy from Horizon Line again, and will certainly recommend their shop, great job.

  response / report this review
• Anthony Croke

  03 August 2022

  I just bought a Wilderness Systems Tsunami 125 kayak from Horizon Line Canoes and couldn't be happier with the service and the product. I live in Canberra, yet despite three lakes and numerous waterways in the ACT there is no longer a dedicated kayak store, and a very limited range of craft at the usual sports and outdoor centres. I've been looking to upgrade for some time and the Tsunami seemed ideal. After an online search I discovered Horizon Line was a dealer/imported of the brand. I exchanged a few emails and phone calls with Jason from the store at Emu Plains and he offered sensible suggestions on the model based on my needs, size and weight etc. and choice of paddle. Finally took the plunge last Friday (sight unseen) and when I asked about delivery times was told the owner, Ben, was heading down this way on a trip to the snow that weekend and could deliver it to our front door. Obviously that was a fluke as far as timing but talk about going above and beyond the call of duty. Anyhow, come 6.am on Sunday morning I was the proud owner of a new quality American made kayak and a few hours later was out on the water as happy as can be. I thoroughly recommend Horizon Line for your next watery adventure and look forward to visiting the store one day when in Sydney.

  response / report this review