Name: Austrack Campers Newcastle
Address: 4/2364 Pacific Hwy, Heatherbrae NSW 2324, Australia, AU
Telephone: +61 2 4006 6833

Austrack Campers Newcastle is a car dealer, located at 4/2364 Pacific Hwy, Heatherbrae NSW 2324, Australia. They can be contacted via phone at +61 2 4006 6833, visit their website www.austrackcampers.com.au for more detailed information.

Location :

4/2364 Pacific Hwy, Heatherbrae NSW 2324

Contacts :

Added by Jopie, at 04 November 2022

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 5:00 PM
Saturday 9:00 AM – 4:00 PM
Sunday Closed

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Don Tilt

18 January 2023

I know it was a whila ago now. We picked our Tanami 13 up un the 8th of December & along with another couple Terry went through the handover. Very detailed & light hearted to keep us alert & made sure the ladies were fully involved [paid off as Lou corrected me on a few details setting up the first time] . Very happy withe the whole process. Will catch up again when the side marker light is replaced.
Tony Chapos

13 January 2023

I have been dealing with Austrack Heatherbrae for the past six months, the management and staff are very helpful and work hard to answer all my questions. We picked up our Gibb16 today the process and handover was smooth and full of good information. Even after I arrived at my set up location they were available on the phone to continue answering my questions. Avery good team.
Bob Shawyer

30 November 2022

Trying to get van x13 to handle better linden said my van would have the upgraded suspension which it didn't compared to photos I took when ordering it then they said they would up grade shocks and sent exactly same one that were in it . Then was put on to so called expert Sam who knew absolutely zero except sales bullcrap as most people who have bought one they are a good unit but after sales service is minus a star
Nicole Warren

29 November 2022

Where do I start ?
After being hung up on several times today from your customer service , after trying to get answers as to when we can expect our Plenty X camper we ordered back in Feb. Edd was 30/9. As we had no advice of delivery of camper on this date, called up and were advised it was delayed till end Nov. We had also called back in July to make a change to the towing coupling.
Today after several calls and attempts through out the week to find out where is our camper ,we where advised due to us not paying the deposit by the due date , even though we had finance arranged through Austrack Finance, who told us along with our our sales person and Showroom sales person as it is finance No deposit is required. Our order was cancelled !!
Yep cancelled , with no call or followup , just cancelled ? And have been told we have to reorder it . Even though we had spoken several times throughout the 6 months.
I still have not been able to speak to any management , just the lovely sales people at the showrooms I contacted for help , after the not so lovely people from customer service continually refused to help me and hang up on me. This created me to be frustrated understandably. Yep I swore several times
But also was denied help or any explanation and hung up on .
Who wouldn’t get frustrated. ?
We have been lied to today and been denyed any help or explanation from head office or customer service.
Customer service is appalling.
Also accused me of calling an agent a bad name ? No I did not call anyone a bad name. I called the situation a bad name. And I will not apologise for that .
We have had to cancell 2 holidays now waiting for this camper , then blame us that we didnt pay a deposit?
NO DEPOSIT IS REQUIRED, when you have subject to Finance. Even confirmed today by Austrak Finance.
So yeah BE CAREFULL.
Do not expect an expected delivery too soon and Do not expect Customer service , communication or honesty ,or politeness.
Expect to get NO answers and hungup on instead of empathy from customer service.
I am appalled at How I have been treated today .
Before you try and make me look bad and yourselves look good , maybe look at your other reviews.
Pete Richo

11 November 2022

Do not buy. Buyer beware. We picked up out tele x on the 29th of August. Was assured our canvas would be delivered to our dorr within 7 days. It never arrived. It is November 10 and we still dont have it. We were given the incorrect canvas and they are unable to trace where ours is. I have lodged with Fair trading and the ACCC and now sourcing legal aid. THey REFUSE to admit responsibility in this debarcle and will never put their answers in writing. I have had assurnaces from staff at Heatherbrae Austrack, State Mangaers and Head office, however nothing has happened. I would NEVER recommend anyone purchasing from this company at all.