Ordered items 4 weeks ago because I was told I would receive it in 3 days, if I had of known I’d be waiting 4 weeks for my order I would not have bothered as I needed it for an event that has now passed! Still haven’t heard from them and now not available. Will not be ordering from them again
Purchased a cake fridge that has now gone through 2 compressors in less than 2 years.
Poor design where sugar gets in where excess water evaporates and corrodes pipe letting moisture into compressor.
WHY SELL IT AS A CAKE FRIDGE IF IT CANT HANDLE THE SUGAR !!!
Service department did not answer my 4 phone calls made on a Saturday morning!!!
24/7 Service I think not
3 year warranty was not honored
I texted the state manager 3 time and now 5 days later could not even be bothered answering..
Hows that for service..
Good service
Customer support via email is quick.
I have ordered 3 items with FED. 2 orders had issues.
1. They sent the wrong item. I organised a replacement where by the replacement 'missed' dispatch, and wasn't shipped until I prompted them a week later.
2. The deep fryer I ordered came with a gas leak. It took 4 days before the service contractor was able to come to repair the leak. Upon first use, we found that there were other issues (faulty thermostat or high limit switch) and were unable to use it for one of our most busiest nights. Parts are currently being ordered to repair the BRAND NEW deep fryer.
Needless to say, if you require items that are time critical, make sure you order them early in case there are issues.
Fantastic service, a great range of equipment and easy to access location.