About
Location :
Added by Jopie, at 15 July 2016
Opening Hours
- Monday 9:30 AM – 6:00 PM
- Tuesday 9:30 AM – 6:00 PM
- Wednesday 9:30 AM – 6:00 PM
- Thursday 9:30 AM – 6:00 PM
- Friday 9:30 AM – 6:00 PM
- Saturday 9:30 AM – 6:00 PM
- Sunday 9:30 AM – 6:00 PM
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11 Reviews
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31 October 2017
Very recommended travel agent Very cheap than the others travel agent
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29 September 2017
Joined 5days tour with Evergreen, very disappointed experience.
Eventually we seem like day tour , three night stayed at Hobart and rush scenic and some point only stay 15mins.
If you join Evergreen tour, better ask the route before you go for this packages.response / report this review -
16 August 2017
The tour guide man told us to meet at 3.20 to back to Melbourne but he did not appear so we had to wait and I tried to call him but he reject my call. He did not give full information in English but he spoke full information in Chinese. Furthermore, when I asked to rent boots and ski package the tour guide did not approach me but he come to other Chinese tourist until I have to wait for him to come at me. Really disappointed. I'm feeling like this travel agent is exist for Chinese tourist only
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15 August 2017
Was greeted from a friendly staff and lead me to one of the counter. The salesperson was rude, not much eye contact. She attended my inquires while doing her paperwork and working on her computer. So I decided to go with other company.
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07 August 2017
There was a huge communication gap with the tour guide and clear instructions were missing which lead to wastage of atleast an hour at mount buller while collecting jackets and pants. She did not tell us clearly where we have to pickup the J&P. We were left with only 3 hours to enjoy. The snow at mt. buller filled the gap which otherwise would have been total waste of money. As a tour, they really need to have more friendly tour guide.
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20 July 2017
Although they are rushed and sometimes not that professional, but come on, it's only a cheap tourist company, for this price their services should be fair enough. If you want a better service, pay more for a luxury and prestige tourist company/agent.
It's also your responsibility to find out which language they are going to use during the journey before swiping your card.response / report this review -
11 January 2017
Your booking and tour expierence is totally depands on the staff of the day, whether he/she is fully trained and responsible for what they're doing.
I booked a 7 day flight tour for my uncle's family during the Xmas time, 3 month ahead in the Swanstone St. shop. By the time we arrived the airport, have been advised that orginal flight gets cancelled and reschudled 2 hour later, they said a notification email has been sent out weeks prior to the date, however Jessica Lui did NOT passed it onto us. These not only just cost some extra money for parking in the infamouse Melbourne Airport, but also all of us lurking around for 2 hours.
Another day, I booked a local day tour for my parents (short stay from overseas), and they wanted to be dropped off in Box Hill after the tour (they do few different drop off locations). They confirmed the arrangement with the tour guide, few times. By the end of the day, they got dropped off in Glen Waverly, after I picked them up from Glen, we were late for our dinner reservation.
Staff handled my complaints said they will get back to me, 2 weeks ago.response / report this review -
27 December 2016
Humorous and caring bus driver, and gave a lot of good suggestions.
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07 November 2016
I would give ZERO star if there was this option.
Went to the box hill branch today to consult something about my friend's visa. Waited there like idiots and nobody greeted or asked us what we were after.
Said "excuse me" to the counter and she just said "the computer is not working" without even letting me finish.
Waited there for a bit longer and the counter was like "I recommend you to get out, I'm serving other customers."
If you are planning to go with this company, I strongly recommend you DO NOT, employee like this reflects how unreliable this company is.response / report this review -
30 July 2016
I recommend "Grammarly" free app for grammar and typo checks.
---Mini Tourist Attraction Landscape at Agency Display Window max Profitsresponse / report this review -
22 July 2016
I would give them 5 stars for the tour guide he was very accommodating. But the company are not good and I don't recommend booking with them. Quick to take your money and in very small print mentions that it's a Chinese only tour. Fortunately for me I live in Taiwan so it Wasn't a big problem but I don't know how to speak Chinese well and definitely feel the company are deceiving customers by putting this in the T&C's. The driver did however speak some English for me which I appreciated.
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