The worst customer service, they either dont answer their phone, or take a message, but no one ever calls you back.
Have been trying for 4 months to get someone to call me back! Have rang them 8 times and keep getting told “Marie” will call you back.She NEVER does! Every time I ask to speak to her she’s always “ away from her desk”I’m starting to wonder if she EVEN EXISTS!!
The worst customer service, they either dont answer their phone, or take a message, but no one ever calls you back. I actually did manage to speak to Maree who booked in a job for us, but never entered it into their system, so no-one actually turned up. Four phone calls later, finally get hold of someone to be told we will get a call back the next business day - we are still waiting for that call. Dont waste your time with this company
I have a faulty roller shutter and have made 4 or 5 calls to lodge a service call. They say we will call you back and never call back its now been 3 weeks trying to lodge a service call to no answer. I rang to question them and they don't care , they are rude and hung up on me .
They said the owner (I think her name is Toula) would call me and nothing
Pathetic afters sales service and will never ever use and never recommend.
Products are average they flap in the wind and are are starting to fade and the shutters are about 3 years old.
Pathetic eurotec.
You know who I am call me i would love to have a chat
This company is making too much money to even have the decency to call you back after leaving my number twice.
As you can see by the other one star reviews best to avoid this Company.
I can not believe in this day and age they have such a pertitic customer service.
The ignorance of these people to not even reply to one star reviews and try and solve the problems they have.
I was going to give them a third chance but after reading the other one star reviews I'm out of here.
We were recommended this company as being professional and helpful and we certainly were not let down. They were outstanding. We called to obtain a quote for some Roller Shutter repairs that were installed by a competitor and when Eurotech arrived they actually tried to fix the problem on the spot and did not charge us. The shutters were on a first floor and were unaccessible so we had been to told to expect the worse of probably having to replace a motor at a decent cost. When we contracted them to perform the repairs they repaired the shutter without a new motor and the cost was less than 1/3 of the original quote, They could have simply installed a new motor and charged us accordingly but they didn't. It showed great honesty, integrity and business acumen. I would highly recommend this company.
Have always found the people totally professional and yet made me comfortable and assured. Would happily strongly recommend Eurotec Window Shutters all day, every day.
They had a good price for the job I needed done. They were helpful with providing information and they got the job done! I was recommended from a friend and they delivered a good service.
Thank you Eurotec Window Shutters. Just had my shutters installed they look fantastic. From the free quote right through to the installation very professional and an easy faultless process. Thank you, highly recommended.
Had roller shutters installed and am extremely happy with the product and have had many compliments from guests and neighbours. Staff were professional and accommodating. Installers and electrician were very polite and tidy. I would highly recommend this Company.
The biggest waste of time you could ever imagine. Sales team was fine, but the installers are the problem. Third time today they state they cant do the work because of another problem. Just want our money back. This is the third Friday I couldn't work because of these guys so now, on top of the total cost of the shutters, I'm down 24 hours of work. Never work with these guys. If you ever get the installer Nick, I would advise against it.
Poor and expensive. Unprofessional business conduct
Far too expensive and office staff and representative not helpful
My experience with the sales lady and the installer was good, but Steve in the accounts office not so good. Didn't send a final invoice. It was me who instigated that I need to make a final payment. After that I received a threatening letter to say pay or ?. I rang Steve and told him I had paid the final account. He apologised and said tear up the letter. Yesterday 11days after I had paid the account and my last conversation with Steve the accounts manager I received a letter from a debt collection agency . Rang Steve again and he said that shouldn't of happened. He said he would ring the debt collector. Not believing him I rang them myself and sure enough Steve had not contacted them. I am happy with my awning and the installation 4 stars --but for Steve and his processes in accounts zero stars.