Worked here for a couple of months. Worst place I've ever worked for. No support for staff, terrible pay, there's no concern for the customers we are working for only hitting the required number of calls. I had customers claiming to be in real danger and was pressured from management to end the call and move onto the next customer.
Management are bullies and if you take too long writing notes on a customer's profile after a call they will dock your pay.
The negative reviews here are spot on.
If there would be option for negative marking I will give -5, such a trash to work with. And the people and culture actually doesn’t look after their people they only know how to fire people to keep their reputation for Services Australia. I think govt should keep an eye on these agencies , what is happening behind the scene. The training doesn’t help much and once the training is done there is literally no support. The TL even doesn’t come for help. Never recommend anyone to work here
Worked here in their ATO call centre and it is a trash company to work for. Management is trash, don't care at all for their employees. Their processes are a joke. Supervisors are arrogant (such as Young Mok) and put their workers through stress by micromanaging every little thing and workers get very little in return. Workers aren't appreciated here. It's no wonder they always have to hire new workers.
Nice office, cooperative staff