Calibre Cleaning - House Cleaners Melbourne

Location :

Suite 3540/805/220 Collins St, Melbourne VIC 3000
Added by Jopie, at 21 March 2023

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• Rikki Ross

  07 October 2023

  Calibre Cleaning did an amazing job with our apartment. We advised of some specific areas we wanted them to give more attention to and they stuck to that. Great communication with us as well. Overall a very good experience!

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• Joanne Ujjval

  05 October 2023

  I signed up for fortnightly subscription clean with an estimate that it would take 3 hours per clean. First clean was amazing.
  After that, cleaners attended 45 minutes to 1 hour missing bathrooms, floors or bedrooms as per their cleaning schedule.
  Management stated it was a subscription service and it was ok for the cleaners to complete the job in 45 minutes even if they miss areas. They are absolutely not interested in customer service, do not care if their workers do not turn up or leave work unfinished, and are uninterested in delivering the services you pay for. Keep away!

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• Ryanna2323

  18 September 2023

  *edit* honestly in moving into the house I’ve come to realise that the house isn’t very clean. Paid extra for an oven clean and that’s not very good, the floors that have been vacuumed and mopped still have stuff stuck to them. Paid for window ledges to be wiped down which I’m pretty sure was extra and they haven’t. I understand that the house is older so I would’ve been happy to negotiate if more time is needed, rather than paying hundreds of dollars for a “clean” that I’ve just had to come and do myself. Could’ve saved the money and done it myself from the start.
  
  Did a really good job cleaning, it’s an older home and hasn’t been cleaned for a while and with hesitation the cleaners did the entire house were very polite and professional! Cannot thank enough!

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• Jacinta Russo

  20 April 2023

  Honestly, I wouldn’t recommended this company to a friend or an enemy.
  
  I paid for a deep clean and checked in advance that products and equipment would be provided. The cleaner showed up without a vacuum or mop, and only cleaned the kitchen, bathroom and bedroom. After a few calls with the booking teams (it was a too challenging to communicate with the cleaner directly) it was agreed they’d come back to compete the floors and unfinished areas. There was no mopping done at all and they claimed they “wiped the floors” with a rag the first time and that was enough. There was also a claim that the oven was cleaned and I should accept that in lieu of the floors, but it definitely wasn’t done.
  
  Still chasing a resolution/refund weeks later. Once payment is made this company tends to stop replying.
  
  Poor quality work and poorer customer service.
  
  Edit: After escalating profusely, I did receive a full refund.This was my experience off a single clean and based on other reviews in seems that it’s really hit and miss depending on the cleaner you get. I won’t be rebooking because I value my time. I ended up mopping my own floors and cleaning the rest of the rooms. Saga over, still wouldn’t recommend.

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• Happy Traveler

  28 March 2023

  I have used this cleaning company 3 times the first cleaner I had been assigned was great! However they have now replaced her with a lady who came unprepared (no products, vacuum or mop), couldn’t speak English so was hard to explain what I wanted to be cleaned and did a very basic cleanup of my apartment.
  
  From a professional cleaning service I expect a professional clean.
  
  The kitchen was not touched, smears left on glass (worse than it was before), balcony still had dirt and dust (I paid extra for a deep balcony clean.
  
  I phoned the company asking for somebody else to come and do what was meant to be done and they wanted to resend the same person..
  
  I would avoid this company if you're wanting a good clean with professional cleaners that have experience.
  
  (Added) since this company refuses to pay me any kind of refund or respond to my emails to resolve the matter but can respond to my 1 star review?
  
  I had a booking on Saturday at 8am, south Yarra, booking name Lily.

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