Bloomex Australia Flowers & Gift Hampers

Location :

9/12-18 Victoria St E, Lidcombe NSW 2141
Added by Jopie, at 06 November 2020

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• Anynomous

  12 March 2021

  I live in the US and my family are back in Australia. I always use Bloomex to have flowers delivered to loved ones on special occasions. The ease of ordering form overseas is really great. The same day delivery option is a plus for a last minute gift. I also love the arrangements, there is so much to choose from at a reasonable price! And the specials are also a bonus. I highly recommend Bloomex for a special delivery.

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• Anynomous

  06 March 2021

  Used Bloomex for years and never had a problem. Always use them to send my mum flowers on her birthday and mother’s day, as I live overseas and they are much cheaper than contacting a local florist. I also use them for hampers for my dad. Would be nice to see some different hampers though. Some girlie ones with candles and toiletries or something maybe, just some more variety of gifts. Overall, very satisfied, although I’m sure the delivery fee has gone up by 5 dollars since last year.

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• Anynomous

  27 February 2021

  I'm sure the flowers are beautiful but after choosing Saturday delivery as a choice on the website was informed- my order it is not valid for Saturday delivery and needs to be placed 24 hrs in advance by 2:30 pm as the area is served by a special courier Tuesday-Friday. Unfortunately, this kind of special can be sent from our own facility according our policy. Your order will be delivered on Tuesday with an upgrade and extra delivery fee will be refunded. We appreciate your understanding. Best regards, Bloomex Team
  Change Order Status.

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• Anynomous

  17 February 2021

  Although I have been a repeat customer, I can assure you I will NOT be returning after the terrible service I received this week. As long as your delivery is standard and has no special instructions it may be ok to use this company.
  
  I have placed 3 orders for delivery on Monday. I paid a higher delivery rate to ensure delivery on Tuesday. 2 orders were delivered successfully to home addresses after 5pm.
  
  On the Wednesday, as I had not heard from the 3rd order recipient I checked the Bloomex account list, to see that the order was in status of “investigation”. I used the live chat feature to find out what happened and was told they delivery was later than the business hours (which is 5pm and delivery should have happened before then). I was asked if I wanted to resend, but as the deliveries do not leave before 1pm, I assume it will struggle to arrive before the 5pm office closure. I asked for a refund so that I can order from a florist closer to the office and ensure prompt delivery.
  
  I was advised that no refund or cancellation can be done. I asked when the redelivery could happen, and was advised it will be tomorrow Thursday. So now, after paying for premium delivery it will happen 3 days later and no guarantee it will delivered before the office closes at 5pm.
  
  Whilst I was on the chat line, an email was sent asking me to pay AGAIN for redelivery. THIS IS SIMPLY terrible service, firstly no notice of non delivery, the order did not arrive in business hours and I had to follow up the delivery. To add insult I was then requested, that I need to pay again.

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• Anynomous

  13 November 2020

  Do not use this company if sending flowers outside Sydney or wanting same day delivery or for a specific special day. It will not happen! (Update: they will look nothing to pictures posted on their sites and bad n embarrassing quality!!) These are sent somehow out from their warehouse only it appears and your special day is not their worry. Communication is exactly what you want to hear but they will not come through with any of what is said. A significant language barrier. I would not use this company again. I ordered for last Friday delivery for a special occasion that day..and apparently they say it has been delivered today..the following Wednesday. From many reviews over time it appears this is common and no change in practice. They need to be clear to customers to advise that it is coming from their warehouse, in Sydney I believe, so delivery outside that area will likely not happen for days! Imagine how fresh the flowers are then. A deluxe upgrade for the bad service is said to be a box of chocolates however is not!! Its a bar of chocolate!

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