This company cannot be trusted with supply. Ordered a sink through Bunnings two months ago and got a response that the item is arriving in the country mid November. Called Bunnings to check status yesterday to be told it will take Blanco Australia ridiculous six months to bring the item. This is the case with all their suppliers because this corrupt enterprise is selling a non-existent product. And have no decency whatsoever to advise their resellers that they will not be able to fulfil their order.
Brand new gas top that doesn't work. Been waiting 2 months for replacement from builder. Whether it's builder or the company, who cares, don't touch the brand
I have an expensive Blanco tap. Needed to replace one part. Guess what? They do not carry spare parts for taps that are out of Warranty. The uk stores do. Its like saying your car is out of warranty and you can't obtain any spare parts for it-bad luck.
Would not recommend Blanco to anyone.
Appalling service. Visited showroom to view Blanco appliances prior to purchase. As we made our way into the showroom we were asked what we were doing.explaining we had come to view their range, a rude & unhelpful staff member advised that we would have to fill out a form with personal details before we could walk in to the showroom.
After questioning the reasons for this, I was advised that the form was "in case of a fire evaluation", the Shriro rep was unable to explain why full contact details, phone number, email and suburb would be required to simply walk into their showroom. We immediately left and will be staying clear of any brands that are handled by SHRIRO.
If this is the service provided by their sales team, I would anticipate after-sales support would be of a similar sub-standard nature.
I purchased a Blanco model OE604GG Electric oven, a BCGG6N Ceramic Cook top and a BRS60X Range hood back in June 2012. Within 12 months the service agent came to replace my oven door, then 1 month after the 2 yr warranty I had to replace the fan element at my cost and because the light in the range hood would not work either, I was told by the service technician that I had to replace the whole fan/light component which was almost the cost of a new range hood. I phoned the store that I purchased the product, they told me to call the service technician, and then I was told to call the manufacture as so much has failed in such a short time for such a good product. Unfortunately when I phoned Blanco I was disgusted that they would do nothing as I did not purchase the extended 5 year warranty. Due to the reviews I read for Blanco I thought purchasing the extended warranty would be unnecessary. I was wrong! The receptionist response to me was, and I quote “Well if you didn’t purchase the warranty there is nothing Blanco can do”.
After this experience I have learnt that without the further expense of purchasing an extended warranty, the Blanco Company will not/do not stand by their own products 2 years after purchase and I suggest anyone purchasing a product from the Blanco range to keep this in mind.